Team Leader – Underwriting Assistant

We are seeking an Underwriting Support Team Leader to join our growing operations team and play a critical role in leading and developing the team responsible for providing superior support to the Underwriting and Operations Units.

As the Underwriting Support Team Leader, you will manage a growing team of Underwriting Support Analysts, ensuring high-quality and timely execution of underwriting support activities across Ledgebrook products. You will work closely with Underwriters and other stakeholders to ensure submissions move efficiently through the underwriting process, while continuously looking for opportunities to improve workflows, quality, and service.

This is an exciting opportunity to combine your insurance expertise with people leadership, operational excellence, and strong customer focus. With the team's and company's growth, the role will offer significant opportunity to shape how the Underwriting Support function operates and develops over time.

Ledgebrook prides itself on its open and transparent culture, which will give you great exposure to different teams and stakeholders across the company.

Since Ledgebrook recently entered the Polish market, you will play an integral role in building and developing the local Underwriting Support team and contributing to the company's long-term success.

Must haves

• Proven experience in the insurance industry, ideally within underwriting support, underwriting operations, or a related function.

• Strong understanding of underwriting support processes, including submission management, account clearance and set-up, documentation, and pre- and post-bind activities.

• Understanding of underwriting appetite, guidelines, delegated underwriting authorities, and basic underwriting data analysis.

• Previous experience leading, managing, coaching, or developing team members.

• Experience managing operational workloads, priorities, and deadlines in a process-driven environment.

• Excellent English written and verbal communication skills.

• Experience building successful relationships with Underwriters, brokers, and various internal and external stakeholders.

• Strong customer focus and ability to work effectively in a fast-paced environment.

• Strong organizational and prioritisation skills, with the ability to balance multiple tasks and competing priorities.

• Excellent problem-solving skills and the ability to drive initiatives and process improvements.

• Strong communication and collaboration skills, with the ability to work effectively across different teams and functions.

• Self-driven approach with a strong sense of ownership and responsibility.

• Demonstrated attention to quality, accuracy, and self-discipline.

• Comfortable with MS Office Suite and Google Workspace applications.

Nice to haves

• Experience managing or supporting teams within an MGA, insurtech, carrier, or similar insurance environment.

• Prior startup or scale-up experience.

• Experience building, improving, or scaling underwriting support processes.

• Experience working with modern underwriting systems, workflow tools, or insurance technology.

• Bachelor’s or Master’s degree in Economy, Finance, Business Affairs, Risk Management or a related field.

For Candidates Applying From Poland

Please note: This position is open only to candidates who are authorized to work in Poland without the need for current or future employer-sponsored work authorization. We are unable to offer sponsorship at this time.

Ledgebrook may use Artificial Intelligence (“AI”) as part of the job application process, including to assist us in evaluating your application. AI is used as a support tool, and hiring decisions are made by human recruiters. By submitting your information, you acknowledge that the company may use AI tools as part of our evaluation. If you need a reasonable accommodation or alternative review process because of a disability or other legally protected basis, contact  [email protected] . Requesting an accommodation will not negatively affect your application.