HR Coordinator

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.   Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What you will have an opportunity to do:

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out  this video  for more information on our great company!

Welcome to OKANA Resort and Indoor Water Park. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities.

Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey.   Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana

What are we looking for?

About the Role

The Human Resources Coordinator performs clerical, administrative, and operational Human Resources duties to ensure the accurate and timely processing of personnel information and provide exceptional support to employees, applicants, leaders, and the Human Resources team.

Duties may include processing applications for employment, maintaining employee benefit records and personnel files, supporting onboarding and orientation, answering phones, responding to general inquiries, preparing reports, assisting with payroll-related processes, coordinating schedules and events, maintaining HR documentation, and preparing other materials necessary for the effective operation of the Human Resources Department.

This individual must be personable, professional, organized, approachable, and service-oriented, as the HR Coordinator regularly interacts with employees throughout the resort, department leaders, applicants seeking employment, new hires, vendors, and other business partners.

The HR Coordinator is expected to demonstrate professionalism, confidentiality, sound judgment, attention to detail, and a strong commitment to a People First culture.

Availability: Must have flexible availability Monday - Friday (and on weekends if needed for Engagement Events). Typical schedule will be 8:00AM - 4:30PM, CST with the engagement / community efforts be willing to be flexible for office needs.

What You Will Be Doing

Employee & Applicant Support

• Greet applicants, employees, leaders, and visitors to the Human Resources Department in a professional and welcoming manner.
• Handle incoming and outgoing telephone calls and appropriately route inquiries.
• Respond to general HR questions and appropriately escalate matters requiring HR leadership review.
• Screen applicants and assist with the recruitment and selection process.
• Assist candidates throughout the application, pre-employment, and onboarding processes.
• Maintain a professional, welcoming, and service-oriented HR environment.
• Type, draft, proofread, and edit written correspondence and other HR communications.

Personnel Records & Compliance

• Maintain accurate personnel files for active and terminated employees in accordance with company record-retention requirements.
• Establish and organize new employee personnel files.
• Maintain Form I-9 records and support ongoing I-9 compliance.
• Monitor applicable Affirmative Action applicant flow records and related documentation.
• File HR documentation and maintain organized electronic and physical records.
• Copy, scan, fax, and distribute documents and materials as required.
• Protect confidential employee, medical, compensation, investigation, and business information.
• Assist with periodic HR file and documentation audits.
• Support HR leadership with compliance-related documentation and reporting.

Recruitment, Pre-Employment & Onboarding

• Process employment applications and assist with applicant screening.
• Coordinate interviews and candidate communication as assigned.
• Assist with background checks and other required pre-employme