Sr. Customer Retention Specialist

About Us

Automation Anywhere is the leader in Agentic Process Automation (APA), transforming how work gets done with AI-powered automation. Its APA system, built on the industry’s first Process Reasoning Engine (PRE) and specialized AI agents, combines process discovery, RPA, end-to-end orchestration, document processing, and analytics—all delivered with enterprise-grade security and governance. Guided by its vision to fuel the future of work, Automation Anywhere helps organizations worldwide boost productivity, accelerate growth, and unleash human potential.

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Position:            Customer Retention Specialist

Job Level:        E3

Location : Bangalore (Onsite)

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As a Senior Customer Renewal Specialist at Automation Anywhere, the leader in Agentic Process Automation (APA), you’ll play a pivotal role in ensuring our clients continue to maximize value from our innovative, industry-leading solutions. In this role, you’ll be responsible for meeting or exceeding renewal quotas, proactively identifying and mitigating potential renewal risks, and collaborating closely with cross-functional teams to deliver seamless customer experiences. Your background in renewals or account management—paired with a proven track record in software sales, particularly within the SaaS or subscription space—will set you up for success. If you’re ready to join a dynamic team, drive revenue growth, and make a measurable impact, we want to hear from you!

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Who you’ll report to

This role reports to VP of Global Customer Retention (based in the US)

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You’ll make an impact by being responsible for

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Meeting or exceeding assigned sales objectives and quotas for renewal business

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Working closely with Customer Success, Sales, Contract Ops, and Support teams to stay updated with customer issues and problems affecting customer retention

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Working closely with the Sales Team to track any upsell or cross opportunities and ensure renewals stay on track

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Identifying "at-risk" renewal clients early in the cycle and define and address issues inhibiting a successful, timely renewal

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Educating and effectively communicate the value of company solutions to client decision- makers, including 'C-level' business leaders, technical staff, legal, security, and operations personnel in prospective accounts

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Maintaining, updating, and managing all SalesForce.com renewal opportunities

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Manage large enterprise accounts

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You will be a great fit if you have

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3 -7 years of Renewal or account management experience

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Experience selling software products that are on-demand and recurring in nature

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Experience using Salesforce.com as CRM required

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Software Sales experience; SaaS or subscription sales (Must)

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Experience and knowledge of AI, Automation and/or APA preferred

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Experience using Salesforce CPQ (is a must)

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You excel in these key competencies

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High problem-solving ability to learn and adapt quickly while being a self- starter

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Team-oriented with the ability to succeed in an entrepreneurial environment

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Committed, enthusiastic and coachable with a desire to thrive in sales environment

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Strong presentation and communication skills (verbal, written, and listening)

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Drive, conscientiousness, and perseverance to conduct outbound sales contacts daily

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All unsolicited resumes submitted to any @automationanywhere.com email address, whether submitted by an individual or by an agency, will not be eligible for an agency fee.