Customer Success Manager, Home Improvement

ChargeAfter is pioneering the embedded lending network for point-of-sale consumer financing for merchants and financial institutions. Powered by a network of lenders and a data-driven matching engine, ChargeAfter streamlines the distribution of credit into a single, secure, and reliable embedded lending platform. Merchants can rapidly implement ChargeAfter’s omni-channel platform online, in-store, and at every point of sale, enabling them to provide personalized financing choices to their customers. Here at ChargeAfter, we are building the next unicorn in the Fintech industry and are looking for a talented and success-driven Customer Success Manager to help make it happen!

We are seeking a self-starting, outcome-driven Enterprise Customer Success Manager to lead and nurture our top-tier client relationships, with a strong focus on our growing Home Improvement sector. This individual will own the end-to-end customer journey post-sales: from successful onboarding and go-live to long-term growth and retention. As a strategic advisor to your merchants, your goal is to maximize product utilization, drive feature engagement, and ensure clients realize the full business value of the ChargeAfter platform.

The ideal candidate brings deep industry knowledge in consumer lending, specifically within the Home Improvement and retail financing space (including big-box home centers, building materials suppliers, specialty contractors, or large-scale furniture networks). You will represent ChargeAfter at a senior executive level, balancing relationship management with operational execution, while partnering closely with internal teams across Product, Engineering, Delivery, and Support to drive successful outcomes.

Location: Fully remote in the Atlanta area.

• 5+ years of experience managing enterprise or strategic accounts within a fast-paced B2B SaaS environment, with a proven track record of driving software adoption, product utilization, and high retention rates.

• At least 2-3 years of proven experience within the Home Improvement Financing, or Point-of-Sale (POS) Consumer Lending ecosystem—A MUST. This includes direct familiarity with financing dynamics at the retail level (e.g., big-box hardware stores, furniture/appliance retailers) or specialized home services networks (e.g., HVAC, roofing, windows).

• Deep understanding of consumer lending concepts, including promotional credit terms, multi-lender waterfall structures, credit application flows, approval rates, and funded volume.

• Proven ability to build and maintain relationships with senior stakeholders and executive-level clients.

• Strong ownership mindset with the ability to drive outcomes and navigate ambiguity.

• Demonstrated ability to collaborate cross-functionally and drive alignment across Product, Engineering, and operational teams.

• An analytical, data-driven mindset with experience tracking classic B2B SaaS KPIs (churn, product usage metrics, NRR) alongside merchant lending performance.

• Strong communication and storytelling skills, with the ability to translate data into actionable insights.

• Experience managing escalations and navigating complex customer issues.

• Comfortable working in environments involving integrations, APIs, or technical platforms (deep technical expertise not required).

• Collaborative team player with a proactive, solutions-oriented approach.