Hub Agent

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Main responsibilities

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To coordinate all Hub Agreement related jobs.

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To ensure that all appointments are handled without delay and assigned to   appointed agent .

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To   monitor   the execution of the port call and work closely with   appointed agent   and customer’s contracted vendors   to ensure that we meet the customers’ expectations.

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To actively   follow up the relevant   local port   agents for operational and DA requirements.

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Provide ships agency support and advice to customers, Hub   team  and Sales.

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To   assist   and support the   WPS   network   on administrative,   technical   and commercial issues.

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To use customer specific information related to Ships Agency   in order to   pro-actively promote our products and services to customers and engage actively in finding solutions to customer’s challenges.

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Assist   with conceptualising and pricing of Hub Agreements together with Sales.

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To register and   maintain   agency agreement information into the IT systems available .

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To report and take corrective action together with Key Account Manager or Sales Executive to ensure sales budgets are achieved and contractual obligations are fulfilled.

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To ensure adherence related to regulatory issues   pertaining to   Ships Agency .

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To provide regular feedback on technical, service quality and commercial issues raised by customers to the   Hub Agency   Manager, Glo bal Hub Operations Manager, Global Hub   Director  and Sales.

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To gather information   required   to help investigation and resolution in Final DA Settlement disputes .

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To follow up complaints/non-compliances through improvement/complaint system in place .

Accountabilities

This position will be measured against:

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Response to customer as per agreed targets, especially related to port call follow up and   s ending Disbursement to customers within agreed timelines.

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Hub agreement profitability

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Vendor Management   (Appointment and Settlement of Invoice)

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Target KPI for local agent Disbursement Account

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Work process efficiency

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Responsible for up keeping good QHSSE (Quality, Health, Safety, Security & Environmental) practices as laid down by the company during your employment at all time

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