Senior Director of Managed Services, Network and Security

Location: Remote (U.S.)

Who You Are

You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.

Must be based in the United States. Travel up to 30% may be required.

About The Role

We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments.

This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments.

The ideal candidate is a transformational leader with a proven history of:

• Building and scaling high-performance teams

• Leading MSSP growth and maturity

• Delivering results in complex, global enterprise environments

• Driving operational excellence and continuous improvement

This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.

This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models.  Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives.  Excellent customer service skills are a must.  The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.

Key Responsibilities

People Leadership & Team Development (Primary Focus)

• Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders

• Develop structured training, certification, and career progression programs

• Lead global hiring, onboarding, and workforce planning strategies

• Drive organizational transformation and turnarounds for underperforming teams

• Establish strong coaching, mentorship, and leadership development frameworks

Global Delivery & MSSP Operations

• Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment)

• Scale delivery across multi-client, multi-region environments

• Own SLAs, KPIs, and customer satisfaction metrics

• Drive automation, standardization, and service delivery maturity

Networking & Security Domain Leadership

Networking Foundations (Core Infrastructure Ownership)

• Oversee enterprise network infrastructure including:

• Physical components (routers, switches, cabling)

• Virtual networking layers across data center and cloud environments

• Ensure deep expertise across network protocols, including:

• TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP

• Govern architecture and standards for:

• IP addressing (IPv4/IPv6) and subnetting strategies

• MAC addressing and Layer 2/Layer 3 segmentation

• Ports and service communication models

• Define and standardize network topologies, including:

• Star, mesh, hybrid, and distributed architectures

• Drive performance across:

• Network availability, throughput, latency, and fault tolerance

• High availability (HA) and redundancy architectures

• Lead modernization of cloud networking, including:

• Virtual networks, VPCs, hybrid connectivity, and secure segmentation

Security Capability Pillars

Secure Access & Edge

• Lead SASE / SSE / ZTNA strategy and service delivery

• Enable secure, identity-driven access across distributed environments

Identity-First Security

• Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM)

• Implement Zero Trust identity models and governance

Security Operations & Threat Detection

• Lead XDR / MDR capabilities and service delivery

• Drive SIEM / SOAR integration, threat detection, and response maturity

Cloud Security

• Own security capabilities across:

• CNAPP, CSPM, CWPP

• Secure hybrid and multi-cloud environments

Compliance & Risk Management

• Align services to:

• NIST, SOC 2, HIPAA frameworks

• Embed compliance into managed service delivery models

OT / Edge / IoT Security

• Secure operational technology, IoT, and edge environments

• Drive segmentation, monitoring, and risk reduction strategies

Perimeter & Network Protection

• Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation

• Ensure proactive defense and threat containment across network layers

Service Delivery & Operational Excellence

• Own end-to-end delivery performance across networking and security services

• Drive maturity in:

• Incident, problem, and change management

• Monitoring and observability

• Lead LEAN-driven continuous improvement, including:

• Process optimization and waste reduction

• Standard work and performance metrics

• Operational transformation across global teams

Client Engagement & Executive Leadership

• Serve as an executive leader in client engagements and escalations

• Lead strategic reviews, service improvement initiatives, and roadmap discussions

• Partner with sales and solutions teams to expand MSSP and networking offerings

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Required Qualifications

• Proven experience as a senior people leader managing large networking and security teams

• Demonstrated success building, scaling, and transforming high-performance teams

• Experience leading global delivery operations within MSP/MSSP environments

• Expertise across core networking fundamentals and advanced security domains

• Deep experience in:

• Networking infrastructure, protocols, and architecture

• SASE / SSE / ZTNA

• Identity-first security (IAM, Okta, Azure AD, PAM)

• XDR / MDR and security operations

• Cloud security (CNAPP, CSPM, CWPP)

• Compliance frameworks (NIST, SOC2, HIPAA)

• OT / IoT / edge security

• DDoS and network protection strategies

• Strong understanding of Zero Trust architecture and modern security frameworks

• Experience building or scaling managed services portfolios and delivery frameworks.

• Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).

• Strong financial acumen related to infrastructure cost models and consumption-based services.

• Prior experience building or turning around high-performance managed services teams

• Prior experience implementing and scaling ITIL and LEAN process frameworks

• Strong financial and operational acumen

• Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.

• Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.

• Excellent executive communication skills with the ability to simplify complex technical concepts.

Preferred Experience

• 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.

• Prior experience in a Managed Services Provider (MSP) or consulting organization.

• Prior experience leading and developing managers

• Proven track record of growing a business with documented cases of close collaboration with sales executives

• Experience leading global delivery operations within MSP/MSSP environments

• Expertise across core networking fundamentals and advanced s