Content Moderator (Polish)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an Polish speaking Content Moderator for their office in Lisbon.
Position: Content Moderator
Location: Lisbon, Portugal
Work model: on-site
Employment type: Full-time (6 month contract)
DUTIES AND RESPONSIBILITIES
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Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
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Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
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Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
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Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
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Identified and escalated issues through proper internal channels, adhering to company protocols.
REQUIREMENTS
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Native/fluent in Polish both verbal and written. Fluent in English (minimum B2 level)
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Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
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Solid understanding of e-commerce platforms and industry practices
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Able to manage high workloads and maintain performance during peak promotional periods
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Ability to work in shift rotation (Monday - Sunday, 24/7)
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Strong customer service skills with empathy, effective communication, and balanced decision-making.
BENEFITS
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Modern office in a city center with open spaces, easy to access with public transportation
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Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
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Support from colleagues with coaching and mentoring opportunities
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Health and Wellbeing initiatives
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Monthly meal allowance
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And many more!!!