Sales Coordinator

Job Purpose

To provide effective administrative and operational support to the sales team, ensuring smooth coordination of customer enquiries, quotations, orders, deliveries, documentation, and after-sales activities.

Key Responsibilities

• Receive and coordinate customer enquiries through phone, email, and other channels.

• Prepare quotations, proforma invoices, sales orders, and related sales documentation.

• Follow up quotations and customer enquiries to support sales conversion.

• Coordinate with sales, procurement, stores, finance, and service teams to ensure timely order processing.

• Maintain accurate customer and sales records.

• Monitor order status, deliveries, and customer commitments.

• Prepare sales reports, customer follow-up reports, and other management reports.

• Support the sales team in preparing presentations, tenders, and commercial documents.

• Coordinate customer meetings, site visits, demonstrations, and appointments.

• Handle customer complaints and ensure they are directed to the appropriate department.

• Maintain proper filing of sales correspondence and documentation.

• Support marketing activities and customer relationship management.

Knowledge & Experience

• Diploma or Bachelor’s degree in Business Administration, Sales, Marketing, Engineering, or a related field.

• 2–4 years of experience in sales coordination, administration, or a related role.

• Experience in engineering, industrial equipment, compressors, pumps, generators, or similar technical products is an advantage.

• Good computer skills, particularly Microsoft Excel and Word.

• Strong communication and customer-service skills.

• Good organizational and follow-up abilities.