Organizational Program Manager, Apple Services Engineering

Apple Services Engineering builds the products and services Apple's customers love — and
helps the rest of Apple do the same. Our teams power Apple Music, Podcasts, TV+, App Store,
iCloud, Commerce, Search & Recommendations, and much more.

Description
We're looking for a senior Organizational Program Manager to drive efficiency, build scalable
processes, and partner with engineering leadership across a large engineering organization.
You'll own complex programs end-to-end, bring data-driven insight to leadership decisions, and
develop repeatable solutions that scale. You'll advise senior leaders on organizational strategy,
influence cross-functional stakeholders, and drive the programs shaping the culture of the
organization you support.

Below is a list of responsibilities including Business Operations & Planning, Cross-functional Leadership & Influence, and People, Culture & Communications.

Responsibilities
Own the rhythm of business for senior engineering leadership — designing, facilitating, and continuously improving staff meetings, leadership syncs, and working groups with a focus on outcomes and follow-through
Track and drive action items from leadership forums; surface blockers, escalate risks, and close commitments with accountability
Lead end-to-end planning of quarterly business reviews, planning cycles, and offsites — owning narrative structure and ensuring each session drives meaningful decisions
Establish a structured intake process for leadership priorities, triaging requests and keeping the org focused on highest-impact work
Identify inefficiencies and design scalable, repeatable solutions; document and socialize frameworks for broad org adoption
Lead headcount planning, fiscal budget management, space planning, and growth planning end-to-end — serving as the primary coordination point between engineering leadership, finance, and admin
Translate headcount, engagement, and operational data into actionable insights for senior leaders
Navigate complex, ambiguous organizational challenges with sound independent judgment
Build trusted partnerships across Engineering, Finance, People, Learning & Development, and Communications to align priorities and drive coordinated execution
Influence without authority — align teams with competing priorities and drive consensus on complex, multi-party decisions
Serve as a thought partner to senior leaders — anticipating needs, preparing them for key conversations, and providing candid, well-reasoned perspectives
Identify cultural gaps and org health signals through qualitative and quantitative sensing; translate findings into concrete programs spanning career development, engagement, manager effectiveness, and inclusion
Own employee engagement programs end-to-end — setting measurable goals, tracking outcomes, and iterating based on data
Own audience-tailored communication plans — town halls, leadership updates, team blogs, and internal documentation
Partner with senior leaders on communications strategy; translate complex engineering and organizational topics into compelling content for audiences from ICs to executives

Minimum qualifications
7–10 years as a Chief of Staff, Senior Program Manager, Senior Operations Manager, or equivalent — with demonstrated end-to-end program ownership and strong autonomy
Experience working directly with and influencing senior leaders in a software engineering organization
Proven ability to drive programs with measurable outcomes — encompassing design, implementation, and iteration, not just execution support
Strong understanding of the software development lifecycle and how engineering teams are structured and operate
Demonstrated ability to analyze organizational data and translate it into clear leadership recommendations
Bachelor's degree or equivalent, relevant work experience

Preferred qualifications
Experience embedded in platform and infrastructure engineering organizations
Track record of influencing cross-functional stakeholders and driving alignment without direct authority
History of designing scalable processes and frameworks — not just executing existing ones
Experience mentoring or developing junior program managers or coordinators
A true team player and trusted partner — someone who shows up for the broader org, collaborates generously, and always keeps the bigger picture in mind
Exceptional interpersonal skills; ability to build trust and work effectively across functions, levels, and global locations
Strong organizational skills with the ability to manage multiple high-priority work streams simultaneously
Excellent written and verbal communication; able to distill complex, ambiguous information into clear narratives for diverse audiences
Experience planning large-scale events — offsites, town halls, leadership summits —including logistics and content
Adaptable and composed through change; able to re-prioritize fluidly
Comfortable handling sensitive and confidential information with integrity and discretion
Proficiency with Keynote, Pages, Numbers, and Apple tools preferred