Microsoft Dynamics 365 Supply Chain Management Optimization & Customer Outcome Senior Consultant

Your Journey at Crowe Starts Here

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you’re trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That’s why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description

What It Means to Be a Consultant at Crowe

Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve  real business  problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes.

As you grow,  you’ll  also begin to take ownership of client relationships, contribute to account strategy, and  sup p o r t  the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart.

Success in this role comes from a growth mindset,  strong communication  skills, advanced critical thinking, and the ability to navigate new challenges with confidence.

About the role

Crowe's  Microsoft AI Business Solutions practice  is expanding, and  we're  seeking an experienced Microsoft Dynamics 365  Sup p ly Chain Management  Consultant to lead our growing post-go-live optimization and continuous improvement offering.  Rather than standing  up  new D365 SCM implementations,  you'll  partner with clients who are already live on D365 SCM — closing the gap between what the platform can do and what  it's   actually delivering  across inventory, procurement, warehouse, and planning operations today.

This role is ideal for an experienced D365 SCM professional who thrives in a client-facing environment and is passionate about turning an existing investment into ongoing, measurable  sup p ly chain value.   If you want meaningful impact, autonomy, and a clear path to practice leadership — built around making an existing investment work harder rather than chasing the next big-bang go-live — this is a strategic career opportunity, not just another consulting role.

What You Will Lead and Influence

• Assess live D365  Sup p ly Chain Management environments — Inventory Management, Procurement and Sourcing, Sales and Marketing, Product Information Management, and Warehouse Management — to  identify  underused capability, configuration drift, and gaps between designed process and actual usage.

• Optimize  advanced SCM capabilities already in production, including Master Planning, Asset Management, Transportation Management, and Quality Management, to close performance and adoption gaps.

• Advise clients on  sup p ly chain process improvements — inventory optimization, demand planning, procurement, and warehouse efficiencies — with a focus on realizing more  tangible  value from  what's  already implemented.

• Gather and analyze ongoing business pain points and translate them into a prioritized  enhancement  roadmap, functional designs, and system configuration changes.

• Distinguish "fix it" issues from "improve it" opportunities, and route each to the right team and cadence.

• Identify  opportunities to apply agentic AI and Copilot-driven automation to  sup p ly chain processes — reducing manual effort and freeing  sup p ly chain teams for higher-value work.

• Identify  opportunities to expand client relationships and grow the practice's optimization and  managed services  offering.

• Contribute to Crowe's optimization methodologies, accelerators, and best practices; mentor team members; and help grow our post-go-live offering.

What Makes Crowe a Strong Career Move

• Predictable, sustainable rhythm — remote-first engagements with periodic on-site visits, without the travel load and crunch cycles of full-lifecycle implementations.

• Deep, ongoing client relationships instead of a new logo and a new team every six months.

• High-impact work  owning  the phase after go- live, when  the real value gets created or lost.

• A growing  optimization practice you can help shape, backed by a nationally recognized brand.

• Clear advancement into Solution Architect, Industry Lead, or Practice Leadership.

• Genuine investment in your development: certifications, training, conferences, thought leadership.

Experience That Makes You Successful (Must-Have)

• Bachelor's degree.

• 3+ years of hands-on D365  Sup p ly Chain Management experience, including meaningful time  sup p o r t ing  or   optimizi n g  live production environments — not solely net-new implementations.

• Proven  track record   identifying  and closing the gap between a system's  designed  capability and how  it's   actually being  used — root-causing adoption issues, not just resolving tickets.

• Strong experience with core D365 SCM modules, including Inventory Management, Procurement and Sourcing, Sales and Marketing, and Warehouse Management, and how they perform under real-world production conditions.

• Strong understanding of  sup p ly chain processes, including procurement, inventory, manufacturing, distribution, and  logistics .

• Ability  to lead enhancement and  optimization  roadmaps, translate business pain points into scoped, sequenced improvements, and guide teams through execution.

• Excellent communication skills with experience engaging C-suite and director-level stakeholders — including the harder conversation of explaining why "just add a feature"  isn't  always the right fix.

• Demonstrated ability to manage a rolling backlog, produce high-quality work products, and lead engagements with minimal oversight.

Preferred

• Microsoft Certified: Dynamics 365  Sup p ly Chain Management Functional Consultant Associate; APICS/ASCM certification (CPIM, CSCP)  a plus .

• Experience in manufacturing, distribution, or other asset-driven industries.

• Experience with advanced SCM modules such as Master Planning, Production Control, Asset Management, Transportation Management, or Quality Management.

• Experience with complementary ISV solutions within the D365 ecosystem, including how  they're  affected by platform updates over time.

• Experience designing or implementing agentic AI or Copilot-based workflows for finance or back-office processes.

• Prior consulting experience within a professional services environment, ideally including managed services, AMS, or post-go-live  sup p o r t .

We expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and or