Process Associate

Responsibilities:

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Review AI-generated summaries of medical documents for accuracy, completeness, and relevance.

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Cross-check the summary against the specific client/underwriter requirement specification before finalizing.

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Edit, correct, and format the document to match the exact client specification and template.

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Verify medical terminology, diagnoses, and clinical details are correctly interpreted and represented.

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Ensure zero/minimal errors in the final report — accuracy is a top priority.

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Understand underwriting context to ensure the summary supports underwriting decision-making needs.

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Deliver completed reports within the assigned turnaround time (TAT).

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Escalate ambiguous, incomplete, or inconsistent AI outputs to the appropriate team/lead.

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Maintain productivity and quality benchmarks set by the process.

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Collaborate with team members, QA, and leads to resolve recurring AI errors or gaps.

Requirements:

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Degree in Life Sciences, Nursing, Pharmacy, or Paramedical field (freshers eligible).

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Strong understanding of, or aptitude for learning, medical terminology and clinical documentation.

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High attention to detail with a strong focus on accuracy.

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Ability to work effectively within a team environment.

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Excellent verbal and written communication skills.

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Professional, courteous, and client-focused approach.

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Ability to consistently meet deadlines/targets within a fast-paced environment.

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Willingness to work day shift.

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Basic familiarity with AI tools is a plus (training will be provided).