Cashiering Specialist

Department

Student Accounts & Bus Services

Summary

The Cashiering Specialist provides support to faculty, staff, and students by processing fiscal transactions. This position supports the daily operations and activities of the Cashiering Department, including providing cashiering services for Campus Recreation, the Student Health Center, Testing Services, and Extended Campus, as well as additional departments as needed.

The Cashiering Specialist serves as a backup to the Senior Assistant Cashier and the Bursar Associate Manager, making informed decisions regarding cashiering and university policies and procedures to ensure customers receive the highest level of service. This position utilizes Banner, CASHNet, Web Payments, Workday, and bank subsystems to perform daily responsibilities. The Cashiering Specialist is also responsible for completing office and reconciliation duties in the absence of the Senior Assistant Cashier and/or the Bursar Associate Manager.

Duties/Responsibilities

5 0% Customer Service

• Serves as the primary front desk customer service representative.

• Provides prompt, friendly, and courteous service by processing payments, answering phones,   assisting   walk-in clientele, processing mail, and other Cashier related tasks.

• Is familiar with   University   rules, state   statu t es , VA regulations, etc. to provide support for the office. Additionally, must be familiar with the College Opportunity Fund (COF) process, reconciliation, Banner Student System and payment dates and deadlines, the University’s   tuition   and fee structure, and have experience negotiating payment arrangements to effectively   assist   students.

• Assists   with supervising daily cashiering operations, including training and supervision of   2 -10 student cashiers and advising on VA regulations,   policies   and procedures.

20%   eMarket   Specialist   and Non - AR Deposit Form Transmittal

• Provides support to all faculty, staff and students   who seek setup or maintenance of existing   eMarkets   storefronts and must adhere to University PCI compliance requirements.

• Confirms worktags   prior to use and   must work closely with the   Office of the Controller to ensure all information is   accurate   before use.

• Creates report(s) based upon the needs of the department or organization eMarket storefront, and is responsible for the de-activation of storefronts no longer in need of use.

• Creates and maintains  Item Codes, establish user accounts, include security rights, and develop reports in the   CASHNet /Transact cashiering   system.

• Acts as a liaison between the Office of Cashiering and other University departments to train, provide system updates, and   assist   with system problems.

• Reviews and approve any procedure of cash handling and deposits from   University’s   departments. At times,   will be   required   to notify departments of errors and/or address concerns with them to resolve issues.

• Verifies all campus-wide cash receipt activity between   CASHNet /Transact, Banner Student, and Workday to ensure payments are posted correctly and department deposits are received on time.

• Implements “Store Fronts” for all departments that wish to take credit card payments online, campus wide. This involves creating and testing item codes using   CASHNet /Transact for each transaction to make sure they will work with all the University’s subsystems, working with the Office of the Controller to set up   Worktags , and adapting to specific department needs

• Managees non- accounts   receivable departmental deposits, work with the Office of the Controller and various other departments to ensure   timely   review and processing of all deposits received.

• Reconciles   payments to ledgers.

10% Payments and Disbursements

• Determines   debt and credit balances using the Banner A\R system. It is important that the position   understands   the cashiering system to effectively collect payments and is aware of the policies   regarding   different types   of receivables collected.

• Reviews a daily report of credits that have been recorded in the Banner A/R system that are pending   issue .

• Ensures credits are correct, and that students are entitled to   a   refund. When errors are   encountered ,  the position is responsible for taking the   appropriate steps   to ensure that the credit is not issued to the student until the process is completed.

5% Cash Drawer Reconciliation

• Balancees their cash drawer, reconcile transactions, and make necessary adjustments to their session and/or batch, which may require extensive research. Verify deposit amounts, approve the batch, and close the session and/or batch in both the CASHNet/Transact and Banner systems.

• ​ Oversees work studies during their end of day proceedings which include verification of cash deposits and closing their session/batch, after resolving discrepancies, if needed.

• Conducts cash   drawer   and/or vault   audits for the department. This includes ensuring other users have the correct amount in their drawers, and will work with supervisor to resolve any discrepancies that may arise.

5% Direct Deposit Monitoring and Expiration

• Monitors   all student Direct Deposit/ACH accounts provided for refunding purposes, and expire accounts that are no longer active.

• Reviews report for all students no longer listed as active attendees and   expires   Direct Deposit/ACH accounts to prevent refunds being sent using inaccurate information.

5% Document Management

• Accurately indexes and destroys applicable office documents.

• Ensures daily office forms are updated and readily available for students and on the website.

5% Other duties as assigned

Position Competencies

• Demonstrates values-based leadership by modeling CADRE values, building trust through self-awareness and emotional intelligence, seeking feedback, and navigating conflict productively.

• Ensures operational effectiveness by managing priorities, time, and resources responsibly, adhering to policies, delivering measurable results, and meeting performance expectations.

• Aligns individual work with team and departmental goals by contributing to shared priorities, seeking clarity, and adapting to change in support of the 2030 Strategic Plan.

• Practices collaboration by communicating clearly, checking for understanding, building strong relationships, and engaging diverse perspectives to achieve shared outcomes.

• Advances equity and belonging with awareness of culture and potential biases, listens openly to diverse perspectives, contributing to respectful and inclusive work relationships.

• Innovates by developing professional skills, staying informed on relevant trends, and identifying opportunities to improve processes and outcomes.

Required Qualifications

• At least 3 years of experience providing customer service .

• At least one (1) year of experience processing cash, credit card, or electronic payment transactions.

• Experience using   CASHNet /Transact Cashiering or equivalent cashiering system .

• Experience reconciling daily, weekly, and monthly financial activity, deposits, or cashiering reports.

• Experience handling confidential financial information and   maintaining   compliance with applicable regulations and policies.

Important Note: Successful applicants will ensure their resumes clearly demonstrate that their work experience describes how they meet ALL required qualifications.

Preferred Qualifications

• Bachelor’s degree in accounting , finance or   other   business-related   field .

• Experience working in higher education cashiering, bursar, student accounts, accounts receivable, or student financial services.

• Experience with the Colorado Opportunity Fund (COF).

• Experience with Banner Student, Banner Accounts Receivable, or a comparable student information system.

• Proficiency   with   10-Key   data input.

• Experience applying PCI-DSS requ