Customer Service Advisor (Polish)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Polish speaking Customer Service Advisor for their office in Lisbon .
Position: Customer Service Advisor
Location: Lisbon, Portugal
Work model: Remote
Employment type: Full-time
DUTIES AND RESPONSIBILITIES:
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Provide customer support through inbound calls and emails
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Deliver exceptional customer service and ensure customer satisfaction
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Handle customer enquiries via phone and email
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Strive for continuous improvement in customer satisfaction
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Prepare, maintain and review purchasing files accurately
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Communicate with customers via email or chat to provide product information
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Process customer orders
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Manage account cancellations
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Address and resolve customer complaints
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Identify cross-selling opportunities where relevant .
REQUIREMENTS:
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Native-level proficiency in Polish, with excellent written communication skills
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Good command of English (minimum B2 level)
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Strong customer service skills
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Excellent communication skills
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Customer-focused approach
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Ability to handle customer enquiries professionally
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Strong attention to detail and accuracy
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Ability to manage customer complaints effectively
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Experience in cross-selling is an advantage.
BENEFITS :
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Modern office in a city center with open spaces, easy to access with public transportation
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Comprehensive initial training and guidance to make sure you're well prepared and comfortable at a new workplace
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Full-time employment in Lisbon
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Opportunity to work with a renowned international pet supplies company
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International and multicultural working environment
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Support from colleagues with coaching and mentoring opportunities
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Health and Wellbeing initiatives
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Monthly meal allowance
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And much more!!!