Community Services Program Coordinator (Austin Equity and Inclusion - Equity Division)
Description
About This Position
The Community Services Program Coordinator, housed within Austin Equity and Inclusion’s Equity Division, will serve as a liaison between the Equity Division and community partners, including grassroots community organizations and cross-sector agencies. The position will be responsible for developing and managing cross-sector partnerships, securing external resources to support community initiatives, designing and implementing community-responsive programs, and evaluating program effectiveness and impact.
Job Description
Coordinator, Community Services Program
Purpose
Under general direction, this position is responsible for service coordination, including training, resources, and outreach related to community programs.
Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
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Leads initiatives related to community services and outreach.
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Serves as the primary liaison and advisor to City Council, City departments, school districts, residents, and other stakeholders.
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Works collaboratively with internal & external stakeholders to promote/improve services and to engage the community based on changing needs.
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Arranges for staff development and training opportunities related to the services.
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Assists in the development of short- and long-range plans.
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Assists in the formulation of City policies and operating procedures.
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Identifies, collects, and conducts research to complete data analysis; compiles data/information; writes/presents informational reports that summarize findings; and makes recommendations.
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Responds to and resolves sensitive inquiries and complaints, and issues from both internal and external sources.
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Researches and identifies new/renewal grant opportunities and completes/submits grant applications.
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Reviews legislation, regulations, and policies to determine impact.
Responsibilities - Supervisor and/or Leadership Exercised
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills, and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
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Knowledge of Local, State, and Federal resources and categorical programs.
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Knowledge of community resources available and how to use them effectively.
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Knowledge of research techniques.
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Knowledge of laws and regulations pertaining to grants and contracts administration.
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Knowledge of grants and contract administration and principals.
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Skill in determining needs and gathering, analyzing, and presenting data to provide accurate information for management use.
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Skill in oral and written communication.
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Skill in handling multiple tasks and prioritizing.
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Skill in using computers and related software applications.
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Ability to work with frequent interruptions and changes in priorities.
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Ability to work well with individuals from a variety of backgrounds and experience, including community leaders, residents, service providers, local officials, and elected representatives.
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Ability to train others.
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Ability to quickly recognize and analyze irregular events.
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Ability to establish and maintain effective communication and working relationships with City employees and the public.
Minimum Qualifications
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Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to Business Administration, Public Health/Human Services, Liberal Arts, or Social Work, plus two (2) years of experience in a field related to the job.
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Experience may substitute for education up to four (4) years.
Licenses and Certifications Required
None.
Preferred Qualifications
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Experience in developing and managing partnerships involving organizations from multiple sectors
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Experience working directly with community-based organizations and diverse communities
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Experience developing or managing community-focused programs from initial concept through implementation and evaluation
Notes to Candidate
Position Summary
The Community Services Program Coordinator, housed within Austin Equity and Inclusion’s Equity Division, will serve as a liaison between the Equity Division and community partners, including grassroots community organizations and cross-sector agencies. The position will be responsible for developing and managing cross-sector partnerships, securing external resources to support community initiatives, designing and implementing community-responsive programs, and evaluating program effectiveness and impact. Essential duties of the role include, but are not limited to:
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Identifying, cultivating, and maintaining strategic partnerships with community-based organizations, nonprofit organizations, educational institutions, businesses, philanthropic organizations, government agencies, and other stakeholders.
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Developing partnerships that expand the City’s capacity to address identified community priorities and improve outcomes for residents.
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Conduct stakeholder mapping and environmental scans to identify potential partners, existing community assets, service gaps, and opportunities for collaboration.
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Convening and facilitating meetings, working groups, community discussions, and collaborative planning sessions involving internal and external stakeholders.
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Establishing clear partnership objectives, roles, responsibilities, deliverables, and measures of success.
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Developing and maintaining systems for tracking partnerships, commitments, activities, outcomes, and opportunities for continued collaboration.
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Representing the Equity Division at community meetings, partner meetings, interdepartmental initiatives, and other public-facing engagements.
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Building relationships grounded in transparency, reciprocity, accountability, and respect for community knowledge and expertise.
Strong candidates will demonstrate the following:
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Critical analysis of systems through an equity framework
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Commitment to inclusive, accessible, and community-responsive public service.
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Strong organizational skills and ability to meet deadlines
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Strong written communication skills, including the ability to develop proposals, reports, executive summaries, presentations, and community-facing materials
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Strong facilitation and verbal communication skills
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Ability to navigate competing priorities and perspectives while maintaining productive stakeholder relationships
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Knowledge of community engagement, community development, public-sector programs, or related fields
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Strong understanding of cross-sector collaboration and the respective roles of government, nonprofit, private-sector, educational, philanthropic, and community organizations
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Demonstrated ability to develop and sustain productive relationships with diverse stakeholders
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Strong program and project management capabilities, including the ability to move initiatives from concept through implementation and evaluation
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Knowledge of program evaluation, performance measurement, and continuous-improvement methodologies
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Experience collecting and analyzing quantitative and qualitative data
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Ability to work independently, exercise sound judgement, and take ownership of complex initiatives
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Ability to manage multiple projects, deadlines, partnerships, and deliverables simultaneously
About the Department
This role is housed within Austin Equity and Inclusion – Equity Division. The Equity Division provides leadership, guidance, and insight on equity to improve the quality of life for all Austinites. We strive to achieve the vision of making Austin the most livable city in the nation for all while building and sustaining a culture of equity across the city.