Manager - Operation

Job Title
Manager - Operation

Job Description Summary

Job Description

Key Responsibilities: • Facility Operations & SLA Management

• Client Relationship & Stakeholder Management
• Revenue Support, Billing, Collections & Cost Optimization
• Preventive & Breakdown Maintenance (HVAC, Electrical, Fire & Life Safety, Plumbing, DG, STP/WTP)
• Repair, Refurbishment & Minor CAPEX Projects
• Monitor Vendor Governance & Statutory Compliance
• Team Leadership & Performance Management

KPIs: Client Satisfaction | SLA Compliance | Revenue Achievement | Collection Efficiency | Asset Uptime | Cost Savings | Safety Score| Regional Reports Delivery and assistance to AD.

INCO: “Cushman & Wakefield”