Head of Product, Applied AI

A NOTE FROM THE FOUNDER

I have built product at Citizen since the first line of code, and I am still in it every day. Now I build with agents, and so does the rest of the company. Engineering, operations, and finance already run this way. The gap between an idea and a working build on my phone is measured in hours, and it is changing how fast we move more than anything in our history.

We are at an inflection point. We are about to reinvent the product, not redesign it. Eight years of shipping have left us with a product that does a great deal and hangs together less well than it should, and the right person, thinking in whole systems and with agents doing the production work, can make it coherent and sharp in months rather than years. At the same time the enterprise business is working and needs to scale, and the product that made Citizen the #1 safety app in America is going to every country in the world. One person is going to hold all of that in their head and move it. I want to build that next phase with them, next to me, every day.

You will hear no from me, and I expect to hear it back, with the data.

ABOUT

Citizen is the #1 safety app in the United States. Every day, thousands of videos are captured live at the scene of real incidents and delivered in real time to people in every major American city. Millions of people use it. Hundreds of thousands pay for it. Cities, hospitals, campuses, and private security buy the same real-time intelligence through our enterprise products and API. No other company has this combination, and it is growing again.

Citizen is being rebuilt as an AI-native company, led by a founder who builds with agents himself. Engineering, operations, and finance already run with agents working alongside humans, and the product is about to be reinvented on top of the base and the distribution the first eight years earned. Product is next, and you will define it.

You are the Head of Product for all of Citizen: the consumer app and its core loops, the subscription business, the enterprise products and API, and the partner integrations that put Citizen inside the systems cities already run. Your first job is architecture: one coherent product out of eight years of features, so that everything after it ships faster. You do it with a team of agents you build and operate, not a team of product managers you hire. One person, with the right tools and the right judgment, now carries what a product org of six or eight carried three years ago. That is the job, and it is the first time it has been possible. You report to the Founder and CEO, who makes product calls alongside you and designs alongside our product designer.

WHY NOW

Citizen built the public safety category and became the #1 safety app in the country. The next chapter is a product people open every day rather than only on a bad one, a subscription business that funds it, an enterprise business that is already working and now needs to scale, and Citizen in every country in the world. The levers are known. What has been missing is one person who holds the whole product in their head, sees where it has sprawled, and can make it sharp again while moving the numbers. Until recently that person needed a department. Now they need agents, taste, and the nerve to decide.

WHAT "APPLIED AI" MEANS HERE

Every role at Citizen is two things: the craft, and the operation of AI to multiply it.

You are a product leader first. Judgment about what to build and what to kill. A feel for what people will open every day and what they will pay for. The ability to walk a hospital's security director through what ships and when, and to tell a founder with strong opinions that the data says otherwise.

You are also the person who builds and runs the agent team that does the production work of product management. Discovery synthesis, competitive reads, spec drafts, experiment design and analysis, forecast updates, launch notes, partner documentation, the weekly numbers: agents draft, you decide. You design the loops, you decide where a human stays in the loop, and you raise the bar on the output. If you are still writing specs from a blank page or building the weekly read by hand in month three, something has gone wrong.

WHAT YOU WILL OWN

The product architecture. Citizen does a lot: live video, incidents, alerts, Protect, Premium, enterprise consoles, an API. It grew by accretion. You own making it one product again: fewer concepts, clearer paths, a system that agents can build from and users do not have to think about. This is the first thing you do and the reason everything after it ships faster.

The core product. Signups, activation, the map, the incident experience, live video, alerts, and the loops that turn a download into a daily habit. Day-1, Day-7, and Day-30 retention and weekly active use are yours, jointly with Design.

The subscription business. Pricing and packaging, plan mix, trials, the upgrade path, and the checkout. Every dollar of consumer revenue has a product decision behind it. Our product designer owns the paying member's experience and ships the tests; you own the roadmap and the plan they ladder to.

Enterprise, API, and partners. The product side of selling real-time intelligence to cities, hospitals, campuses, and private security: what ships, how a customer gets from signed to live, how the API is packaged and priced, and the partner integrations that put Citizen inside the tools they already run. Sales and the COO own the relationships and the contracts; you own the product, and you own its velocity: enterprise customers renew and expand on what ships, and that number is yours.

Metrics and forecasting. The product drivers underneath the revenue plan: conversion, plan mix, retention, enterprise expansion. The CFO owns the forecast and the P&L; you own the inputs, you defend them, and you explain the variance before anyone asks.

Experimentation. The test program end to end across every surface: hypothesis, guardrails, read, ship decision. You hold the bar on rigor. A result nobody trusts is worse than no result.

The agent team. The PM work above, run through agents you build and operate. This is not a separate workstream. It is how one person carries the whole surface, and it is the part of the job that compounds. You will also show the rest of the company what product looks like when it is done this way.

Partnership. Daily with the Founder and CEO on direction. With the product designer on what the user sees. With engineering leadership on what ships and when. With Finance on the model, with Sales on enterprise, with Real-Time Operations on what the people running the city actually need, and with the agents that already work here.

YOUR FIRST 90 DAYS

• Days 1–30. Use the product every day in New York. Pay for it. Learn the funnel, the subscription data, the experiment history, the enterprise pipeline, and the codebase enough to be dangerous. Sit on the Mission Control floor. Take over the weekly revenue read and the forecast by the end of the month.

• Days 31–60. Bring the Founder the product architecture: what Citizen is, what it is not, and what gets cut, merged, or rebuilt. Set the product agenda with him: the three bets across consumer, subscription, and enterprise, the test roadmap, the forecast. Ship your first pricing or paywall decision. Stand up the first agent-run loops end to end, in experiment analysis and in spec drafting.

• Days 61–90. Present the twelve-month product plan with the numbers behind it. Have at least one test result that changed the plan, and one agent-run loop that a human no longer touches.

HOW SUCCESS IS MEASURED

• Core product: Day-1, Day-7, and Day-30 retention and weekly active use, against a plan you own

• Consumer revenue: paid conversion, plan mix, ARPU, and subscriber retention, against a plan you own

• Enterprise: integrations live, time from signed to onboarded, customers served per person on the team

• Fore