Director, EMEA Data Center Operations Services & Supply Chain
Description
About Vantage Data Centers
Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
About Operations
VDC Operations Department is responsible for delivering the contractual SLAs to our customers, which comprises having ownership of any activity that takes place in the data center, ensuring the health of all its mechanical and electrical systems, carrying out/coordinating/managing building maintenance as well as any projects affecting the operational data center and ensuring the performance of all data modules
About Procurement
The Development Procurement Team currently support procurement for all Development Capex spend (with exception of OFCI). Due to the increasing volume of sites transitioning from Development to Operations, we have identified the need for an Operations Procurement Director to join the team and support sites across EMEA.
Position Overview
Lead EMEA regional execution of procurement-led operating services and lifecycle supply chain support for data center infrastructure. This role acts as the regional commercial and supply chain partner to Data Center Operations, Regional COOs, and site operating teams, enabling reliable, secure, and cost-efficient operations through supplier frameworks, service agreements, regional execution plans, and performance governance.
The Director is accountable for EMEA execution of maintenance, service delivery, security, spares, asset lifecycle, issue resolution, supplier escalation, and failure response frameworks. This role ensures regional suppliers and internal supply chain capabilities meet operational uptime, compliance, and customer SLA requirements while supporting global standards and adapting them to EMEA country, site, and regulatory requirements. This is a supporting function, accountable for commercial structure, supplier performance, regional issue resolution, and lifecycle optimization, not day-to-day site operations.
Essential Job Functions
-
EMEA regional accountability for procurement and supply chain–enabled data center operating services supporting regional operations teams.
-
Primary stakeholder interface with Data Center Operations, Regional COOs, and site leadership.
-
Ownership of EMEA regional service contracts and execution plans, including: maintenance (R&M and PM), facilities management , security services.
-
Governance of supplier performance frameworks, including QBRs, SBRs, and KPI tracking.
-
Ownership of EMEA critical spares strategies, emergency response frameworks, supplier escalation protocols, and service readiness.
-
Regional leadership for supplier issue resolution, commercial dispute support, failure response coordination, and corrective action tracking.
-
Oversight of security procurement, including manpower and technical systems.
-
Responsibility for asset lifecycle management, including equipment EoL , recycling, and refurbishment.
-
Enablement of asset tracking and lifecycle visibility systems.
-
Procurement and supply chain support for small expansions and in-life capital works.
Job Duties
Operations-Facing Procurement Partnership:
-
Act as the primary procurement and supply chain partner to : Data Center Operations teams & Regional COOs and operating leadership.
-
Translate operational requirements into commercial frameworks, supplier strategies, and service delivery models.
-
Ensure procurement solutions are aligned to: uptime expectations, operational constraints, regional execution realities.
Global Service Agreements & Contracting
-
Support global master service agreement frameworks where applicable and lead EMEA regional supplier negotiations, contract localization, and execution for: maintenance providers, facilities management, security services, specialized technical services.
-
Embed clear service definitions, SLAs, escalation structures, and accountability mechanisms into all contracts.
-
Balance global standardization with EMEA regional flexibility to support local operating models, country requirements, and site execution realities.
-
Lead regional commercial negotiations with suppliers to resolve performance issues, scope gaps, service failures, claims, and escalation events.
-
Drive commercial strategies that optimize: cost, performance, and risk allocation.
Supplier Performance Management (QBRs / SBRs)
-
Establish and lead structured supplier governance models, including: Quarterly Business Reviews (QBRs) and Strategic Business Reviews (SBRs).
-
Define and track KPIs across: availability and uptime, response and recovery times, SLA compliance, quality and service delivery.
-
Drive continuous improvement with suppliers, leveraging performance data, benchmarking, and contractual levers.
-
Ensure transparent reporting, issue escalation, corrective action ownership, and alignment with Operations and COO leadership across EMEA.
-
Drive supplier recovery plans for recurring service failures, underperformance, and operational disruptions, including commercial remedies where appropriate .
Repair & Maintenance (R&M) and Preventative Maintenance (PM)
-
Own EMEA regional procurement execution for R&M and PM services.
-
Ensure contracts enforce: defined response times, recovery SLAs, preventative maintenance schedules.
-
Coordinate supplier response to maintenance failures, missed service windows, and urgent repair events, ensuring recovery actions are documented and closed.
-
Align maintenance frameworks with: OEM standards, asset criticality, operational uptime objectives .
Critical Spares & Supply Chain Readiness
-
Execute EMEA regional strategy for critical spare parts, including: Inventory strategies and stocking models and Supplier frameworks and rapid fulfillment capabilities.
-
Partner with Operations to align spares with: failure risk, lead times, site-level needs.
-
Balance working capital efficiency with uptime protection.
Emergency Response & Incident Support
-
Ensure EMEA procurement frameworks enable 24/7 emergency response capability across all critical systems.
-
Contractually define, based on Operations requirements: response SLAs, escalation pathways, recovery commitments.
-
Support Operations in major incident and failure response scenarios through supplier mobilization, escalation management, commercial leverage, and contractual enforcement.
-
Lead regional supplier issue resolution after failures, including root-cause follow-up, corrective action plans, recovery commitments, and lessons learned integration into future contracts.
Customer SLA Alignment
-
Ensure customer-facing SLAs are fully embedded into: supplier contract and service delivery frameworks.
-
Partner with Operations to ensure: external commitments are achievable and risks are mitigated through supply chain design.
-
Drive alignment between customer expectations and supplier performance.
Data Center Security (Procurement & Supply Chain)
-
Own EMEA regional procurement execution for data center security services, including:
-
Physical security manpower (guarding, access control personnel).
-
Oversee sourcing and lifecycle management of technical security systems, including: CCTV and surveillance infrastructure, access control systems, software licensing and upgrades .
-
Ensure compliance with enterprise security standards and regulatory requirements.
Equipment Lifecycle ( EoL ) Management & Recycling
-
Execute EMEA frameworks for equipment end-of-life ( EoL ) and lifecycle transitions.
-
Manage programs for : recycling and responsible dis