Sales Operations Representative

As a global leader in precision measurement sensing technologies, Vishay Precision Group (VPG) addresses an expanding array of applications in which accuracy, reliability, and repeatability make the difference. Whether in the design and safety of new generations of cars, trucks, and planes or optimizing advanced medical equipment and consumer products, VPG’s deep engineering expertise makes the world safer, smarter, and more productive.

We are looking for our office in Chartres, France , an enthusiastic and pro-active customer service professional required to work as part of a team within a busy and demanding environment, supporting the activities of the Divisional and Regional Sales Managers and Engineers.

Major Responsibilities

• Order management: end to end order management incorporating order entry and acknowledgement; tracking EDI orders; planning outbound despatches; date management based on Planning and Purchasing information; raising pro-forma invoices where appropriate.

• Customer enquiries: provide prompt and comprehensive responses to customer queries. Become the customer’s voice within the business - aspire to exceed customer expectation, and to develop and optimise the relationship.

• Business optimisation: ongoing focus on Budget and forecast achievement; improving delivery timelines through close collaboration with Planning, Logistics and other internal teams.

• Complaint management: take ownership of arising issues, ensuring thorough investigation and timely resolution.

• Returns: co-ordinate product returns in line with defined RMA process, and arrange credits.

• Master data: maintain ERP, CRM and internal databases.

• Manage direct orders for finished load cells, electronics and accessories on inter-company sources.

• General administrative tasks.

• Reporting: generation of reporting and documentation in line with customer and internal expectation.

• Pro-active contact of existing and potential customers in support of external sales activities.

• Prepare for, attend and contribute to meetings and conference calls.

• To undertake, within reason any other task within the department as requested.

Academic/Professional Education

• Above average levels of numeracy, literacy and IT skills are expected.

• Strong ERP skills. Relationships will be developed via telephone, email and Teams. Therefore good presentation and communication skills are vital.

• English & French should be both spoken and written well.

Relevant Experience

• Minimum two years’ experience of customer service in a B2B manufacturing or distribution environment is necessary.

• Team player with ability to prioritise.

• Good attention to detail.

• Unafraid to take on new challenges and develop within a demanding environment.

• No knowledge of sensors is needed, but would be advantageous.

Technical Skills/Knowledge

• A degree of autonomy will be given, so independence, initiative and decision making are necessary.

• Operating primarily in an office environment, there are no specific safety issues.

• The ability to handle and prioritise a fluctuating, varied and sometimes pressurised workload is important.

Skills & Competencies

• Adherence to procedures,

• Attention to details,

• Well organized, Teamwork,

• Initiative, Assertiveness, Resilience under Pressure