VIP Customer Support

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.

Perfect for those who aim to

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Analyze chats and emails handled by VIP Customer Support Agents and VIP Account Managers;

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Provide personalized, high-quality support to VIP customers;

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Be the main point of contact for assigned high-value clients;

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Build and maintain strong, long-term relationships with clients;

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Handle inquiries, issues, and escalations across different brands within the company;

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Adapt communication style and service standards according to each brand’s guidelines;

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Maintain in-depth knowledge of each brand’s products, services, and promotions;

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Work flexible schedules and adapt to changing workloads;

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Meet KPIs related to response time, customer satisfaction, and retention;

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Provide 24/7 VIP support, including night shifts.

Experience you’ll need to bring

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Previous experience in customer support will be a strong advantage;

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Experience in the gambling industry will be a major plus;

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Experience working with VIP customers or high-value clients will be an advantage.

It's a perfect match if you have those personal features

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Active and proactive;

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Communicative and people-oriented;

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Flexible and adaptable to change;

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Open-minded and ready for new challenges.

Our clients offer competitive benefits to support your professional and personal growth, including

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Health & Wellness Focus;

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Global Medical Coverage;

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Growth Opportunities;

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Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);

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Performance-Driven Rewards;

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Dynamic Work Environment.

Apply, and let your growth journey begin.