Healthcare Virtual Assistant – Orthodontic Insurance Verification Specialist (Onsite)
On-site
Description
About the Role
Snapscale is looking for a detail-oriented Healthcare Virtual Assistant (HVA) specializing in Orthodontics who can work onsite to support a high-volume, multi-location US orthodontic practice. Phase one of this role focuses exclusively on non-patient-facing insurance verification, benefit breakdown, and accurate data entry.
The ideal candidate possesses deep orthodontic industry knowledge, high data-entry accuracy, and direct experience navigating Cloud 9 software under strict accuracy protocols.
Responsibilities may include
- Perform detailed insurance benefit lookups for new patient exams across multiple clinic locations
- Accurately extract and enter benefit data into Cloud 9 (annual maximums, percentage coverage, age limits, network status, etc.)
- Cross-reference insurance details using Podium call transcripts and system recordings to guarantee 100% verification accuracy
- Input patient medical history forms received via the patient portal directly into Cloud 9 Ortho
- Follow up on pending pre-authorizations and required pre-exam dental hygiene steps
- Assist with potential expansion into block-scheduling and inbound call coordination in future phases
Perks
- Health Maintenance Organization (HMO)
- Government-mandated benefits
- 13th month pay
- Night differential pay
- Transportation allowance
- Perfect attendance bonus
- Other employee incentives
- Yearly salary increase
- Free lunch everyday
- Opportunities for career growth and development
- Fun and supportive working environment
- Direct experience in an Orthodontic practice/setting is strictly required
- Hands-on experience with Cloud 9 Ortho software is required
- Proven track record in US dental/orthodontic insurance verifications, fee schedules, and benefit breakdowns
- Exceptional data-entry accuracy and attention to detail
- Strong written English communication skills
- Highly structured, methodical, and process-driven mindset
- Must work from an authorized controlled office environment (SafeBase Initiative™)
- Can work onsite