Lead Front Desk Agent

Hourly Rate: $35.71

Hourly Wage: $35.71

Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW) , we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Lead Guest Services Associate at MVW , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.

Where great benefits lead to a life fulfilled .

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Competitive Pay

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Medical/Dental/Vision/401K opportunities

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Travel discounts

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Credit Union Membership

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Tuition Reimbursement

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Professional Counseling & Family Support

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Growth and Development Opportunities

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*Benefit Eligibility will vary by position

S ite Specific Perks

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Free on-site employee parking

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Complimentary soft drinks, coffee and tea

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Company branded attire for outdoor associates

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Complimentary work shoes

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Quarterly team luncheon celebrations and awards

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Discounts to onsite food outlets

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Discounted theme park tickets and rental cars

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Community service opportunities

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Sustainability awards - Audubon Green Lodging

As a Lead Guest Services Associate, a typical day will include:

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Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

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Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues .

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Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

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Follows up with Owner/ guests to ensure their requests or problems have been met to their satisfaction.

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A nswer s telephone calls and routes calls to the proper department as applicable .

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Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.

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Assists management with training new associates or hourly duties as needed.

Guest Experience and Company Standards

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Welcome and greet guests and anticipate and address their needs.

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Interact with colleagues and guests professionally and promptly.

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Contribute to team goals.

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Always follow company policies and safety procedures.

To Become a Lead Guest Services Associate at MVW:

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Available to work various shifts, holidays, and both weekend days.

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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .

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Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance .

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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

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Specific job duties may differ by property, size of team, or facility.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.