Partner Enablement Specialist
Description
Partner Enablement Specialist – Tax Technology
Fintua is a global leader in indirect tax compliance and tax technology. Our all-in-one platform streamlines global VAT compliance, recovery, eInvoicing and payments, helping businesses navigate the complex indirect tax landscape with ease and confidence.
Fintua is part of CluneTech, a suite of companies providing cutting-edge solutions that simplify global business. We have been recognised as a Great Place to Work for 11 consecutive years, a Best Workplace for Women for the past 7 years and most recently, a Best Workplace in Tech for the past 6 years.
This role requires a minimum of two days per week in our Kilkenny office.
Role Purpose
The Partner Enablement Specialist plays a key role in ensuring Fintua partners are successfully onboarded, trained, and supported throughout their journey with the platform.
Working closely with the Senior Manager – Solutions Enablement & Customer Success, the successful candidate will lead partner onboarding activities, coordinate training programmes, provide first-line functional support, and help partners build confidence in delivering VAT compliance services through the Fintua platform.
This role is ideal for someone with a strong understanding of VAT processes and a passion for technology, customer success, and helping users adopt new solutions.
Key Responsibilities
Partner Onboarding & Training
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Coordinate onboarding activities across partner, compliance, product and customer success teams to ensure successful and timely go-liveConfigure partner environments and support solution setup activities.
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Deliver onboarding sessions and training workshops for partner teams.
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Create and maintain onboarding documentation, user guides, and training materials.
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Track onboarding progress and ensure partners achieve agreed implementation milestones.
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Assist partners in preparing for their first VAT return cycles using the platform.
VAT Compliance Support
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Support partners in understanding and using VAT compliance workflows within the platform, providing guidance on template creation, data validation, return preparation and best-practice processes.
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Work with internal compliance teams to ensure guidance provided aligns with current VAT regulations.
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Assist in validating VAT return data before partner handover to self-sufficient operations.
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Promote best-practice processes that improve compliance accuracy and efficiency.
Partner Support & Issue Resolution
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Act as a primary point of contact for day-to-day partner support queries.
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Investigate functional platform issues and coordinate resolution with Product, Engineering, and Compliance teams.
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Monitor support trends and identify recurring issues requiring training or process improvements.
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Maintain accurate records of partner interactions, issues, and resolutions.
Enablement & Adoption
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Support partner adoption of new platform features and capabilities.
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Deliver refresher training and feature update sessions.
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Assist with partner webinars, workshops, and user engagement initiatives.
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Gather partner feedback and share insights with Product and Tax Technology teams.
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Identify opportunities to improve onboarding and support processes.
Internal Collaboration
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Work closely with Tax technology, Compliance Teams, Product Teams, and onboarding and Customer Support functions.
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Assist the Senior Manager – Solutions Enablement & Customer Success in preparing partner reviews and enablement plans.
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Contribute to internal process documentation and continuous improvement initiatives.
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Support the creation of standard operating procedures and training frameworks.
Skills & Experience
VAT Knowledge
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Strong working knowledge of VAT compliance processes and VAT return preparation, gained through experience in practice, industry, outsourcing, or tax technology.
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Comfortable reviewing VAT return data, identifying common issues, and supporting users through VAT compliance workflows.
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Familiarity with indirect tax obligations across multiple jurisdictions is desirable.
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Ability to interpret compliance requirements and explain them clearly to users.
Tax Technology & SaaS Experience
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Experience working with tax technology, finance technology, compliance software, or SaaS solutions.
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Understanding of software implementation, configuration, or customer onboarding processes.
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Experience supporting users through system adoption and change management.
Customer-Facing Skills
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Strong communication and relationship-building skills.
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Confident delivering training sessions and workshops to diverse audiences.
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Able to explain technical and compliance concepts in a simple, user-friendly manner.
Problem Solving
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Strong analytical and troubleshooting capabilities.
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Comfortable investigating issues and coordinating solutions across multiple teams.
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Highly organised with excellent attention to detail.
Preferred Experience
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The ideal candidate will combine indirect tax knowledge with a strong interest in technology and will enjoy helping partners adopt, configure and successfully use tax technology solutions.
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Experience in customer onboarding, implementation, customer success, or partner support roles.
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Knowledge of eInvoicing, digital reporting, or indirect tax technology solutions.
Success Profile
A successful candidate will:
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Build trusted relationships with partner teams and become a go-to resource for onboarding and support.
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Enable partners to confidently prepare and manage VAT compliance using the Fintua platform.
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Deliver consistent, high-quality onboarding experiences that accelerate time-to-value.
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Improve partner self-sufficiency through training, documentation, and proactive support.
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Act as an effective bridge between partners and internal teams.
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Contribute to increased partner satisfaction, adoption, and retention.
Recognised as a both a Great Place to Work and Deloitte Best Managed Company, we believe that recognition goes much deeper than just financial rewards. Therefore, in addition to a competitive salary, we also offer an exclusive benefits package that includes:
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Competitive pension
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Flexible Working Policy with a combination of remote and office working and a flexible approach to working hours
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Competitive annual leave and a number of other leaves including IVF, compassion, marriage, maternity and paternity leave
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Employee-led CSR Programme, CluneTech Cares, with one paid Volunteer Day per year
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Death in Service Benefit
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Milestone Recognition Programme
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Professional & Personal Development
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Rewards & Recognition
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Employee Wellbeing Programme, CluneTech Life