Customer Support Engineer
Description
When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services.
Job Title
Customer Support Engineer
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Location(s)
Bangkok
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Job Description
PerkinElmer is looking for a motivated, experienced service engineer to accelerate our growth. This position is responsible for providing onsite maintenance, repair and installation of analytical instruments including support on selling of consumables and service contract.
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Perform machine installation setup, training, and machine commissioning on new machine.
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Provide after sales service supports to our customers which include maintenance, troubleshooting and repair.
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Responsible for scheduling and performing preventative maintenance.
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Coordinate with the customer care to prepare quotation, manage inventory and ensure timely delivery to enhance customer satisfaction.
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Responsible to prepare and submit progress service & maintenance report.
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Ensure all service is completed within standard procedure.
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To support After Market team in delivering sales contract and consumable target.
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To trained junior employees and provide support when necessary.
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To perform other ad-hoc duties assigned from time to time.
Academic Qualifications
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Candidate must possess at least a bachelor’s degree in engineering (Electrical/Electronic) or equivalent.
Work Experience & Requirement
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At least 5 year(s) of working experience in repair, maintenance, and installation of analytical instruments.
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Good interpersonal & communication skills.
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Have own transport and willing to travel domestic and overseas.
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Self-motivated, pro-active, analytical mind set and good problem-solving skill.
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Able to negotiate and commitment in meeting customer requirement schedules.
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Computer literate, knowledge in MS Office - Excel, Word, PowerPoint.