Area Operations Manager
Description
Location: KSA (open between Riyadh and Jeddah)
Experience Required: 7–8 years
Industry Preference: Retail / Brand Management
Note: Must be a Saudi National
About the Role
We are looking for a dynamic and experienced Area Operations Manager to lead and oversee day-to-day operations across our retail stores in the Kingdom of Saudi Arabia. The ideal candidate will bring 7–8 years of proven experience in retail or brand management , with strong skills in operations, sales performance, team management, and customer experience.
Key Responsibilities
Revenue
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For your respective area, oversee store performance, sales targets, and profitability , implementing strategies to achieve growth.
Operations
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Drive operational excellence across all retail stores, ensuring alignment with brand standards and business objectives.
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Execution of VM and upkeep display standards
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Identify and implement strategies to achieve growth.
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Ensure compliance with company policies, SOPs, and KSA market regulations .
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Partner with marketing, merchandising, and supply chain teams to optimize product availability and store execution .
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Monitor Customer KPIs (NPS, Google Reviews, Customer Complaints) and provide data-driven insights.
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Support new store openings, expansion plans, and local brand-building initiatives.
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Identify opportunities to improve operational efficiency, reduce costs, and enhance customer engagement.
People
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Act as a bridge between the Operations Team and the Store Teams by taking key messages and disseminating in accordance to the cultural requirements.
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Own the metric of Attrition and Staff Retention - understand and resolve store level issues that people may face.
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Train staff in order to keep them abreast with the brand initiatives
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Guide the local operations team on the cultural nuances - and ways of operations
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Lead, coach, and develop store managers and frontline teams to deliver a seamless customer experience .
Partnerships
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Identify key opportunities like Institutions, Schools, Colleges - potential list of all partners
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Project manage end to end tie ups
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Ensure seamless execution in order to increase revenue and customer satisfaction.
Requirements
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Must be a Saudi National
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7–8 years of experience in retail operations and / or brand management , ideally within the fashion, lifestyle, or consumer retail sector .
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Strong understanding of the KSA retail market and customer preferences .
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Proven ability to lead multi-location operations and manage cross-functional teams.
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Excellent leadership, communication, and stakeholder management skills .
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Analytical mindset with strong business acumen and problem-solving abilities.
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Fluency in English & Arabic is required