Customer Support Officer (Japanese)
Description
David Kennedy Recruitment is working with a leading investment firm offering Forex and CFD trading company. We are looking to recruit a Japanese -speaking Customer Support Officer to support their operations.
Position: Customer Support Officer (Japanese)
Location: Japan
Work model: Remote
Employment type: B2B, Services Agreement or Freelance contract
DUTIES AND RESPONSIBILITIES:
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Assist clients with opening and maintaining trading accounts
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Respond to customer enquiries via email, phone and internal support channels
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Handle welcome calls and client follow-ups to ensure high customer satisfaction
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Provide information about the company's trading platforms and services
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Resolve back-office and account-related enquiries
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Support clients with technical issues, including MetaTrader platform troubleshooting
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Handle customer complaints professionally and ensure timely resolution
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Liaise with internal departments to resolve customer issues efficiently
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Escalate complex cases to the relevant teams when required
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Support marketing activities, including campaign translations and event coordination when needed
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Educate clients on products and platform functionality where appropriate
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Contribute ideas to improve customer experience and support business growth.
REQUIREMENTS
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Native or fluent Japanese (written and spoken)
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Fluent English (minimum B2)
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University or College degree
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Strong communication and interpersonal skills
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Proficiency with MS Office applications
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Comfortable using CRM systems, email platforms and computer applications
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Ability to work independently and within a team
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Ability to work under pressure and meet deadlines
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Experience working with CRM systems and customer support tools.
BENEFITS
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Remuneration according to qualifications and experience
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Opportunity to work with an international FX/CFD brokerage
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Dynamic and multicultural working environment
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Opportunities for professional learning and growth
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And many others!