Customer Service Representative (Polish)

David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy that is seeking to onboard Polish speaking Customer Service Representative for online video sharing and social media platforms for their Lisbon office.

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES

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Handle and resolve escalated inquiries or appeals from users or clients regarding decisions affecting their products or services

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Translate complex technical or policy-related issues into clear, concise communications across email, chat, and support platforms

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Perform thorough research and apply critical thinking to deliver accurate and policy-aligned resolutions

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Communicate effectively and demonstrate strong subject matter expertise to advocate for user or stakeholder perspectives

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Review, organize, and update user-facing content and documentation to ensure clarity, consistency, and accuracy

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Understand and explain advanced technical concepts and terminology in a way that is accessible to non-technical audiences

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Proofread and edit written materials to maintain a high standard of quality and professionalism

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Work collaboratively with team members and cross-functional stakeholders to resolve complex or high-priority issues.

REQUIREMENTS

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Native or fluent in Polish with strong proficiency in both written and spoken communication, as well as English fluency (B2)

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1–2 years of experience in a technical support, customer service, or user engagement role

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Bachelor's degree or equivalent practical experience

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Proven ability to communicate effectively in writing and support customer-facing interactions

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Strong analytical and troubleshooting skills with a proactive, solution-oriented approach

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Familiarity with technical platforms, tools, or policies relevant to the role

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Excellent verbal and written communication abilities

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Ability to succeed in a dynamic environment with shifting priorities and tight deadlines

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Works well in team settings and across functions to achieve shared goals

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Skilled in managing multiple tasks, priorities, and communication channels efficiently

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Demonstrates understanding of user or client perspectives and delivers thoughtful, supportive solutions

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Ability to work in shift rotation, Monday to Friday, in between 07 AM - 07 PM (40 hours a week).

OFFER

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Be part of a dynamic multilingual, multicultural and creative team with a positive and friendly atmosphere

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Guidance and tools to reach career potential

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Relocation support

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Accommodation in a single room in one of the shared company apartments for international candidates

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Free Portuguese classes

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And much more!