Technical Support Professional

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CompanyFronius Deutschland

LocationPune

CategoryCustomer Success

Seniority-

Workplace-

Posted2026-09-12

Viaworkday

Description

Responsibilities

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Technical customer support and service for national Solar & Energy customers and internal interfaces

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Recording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback

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Coordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)

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Proactively sharing expertise within the national support team and across relevant departments

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Creating, translating, and adapting technical documentation and training materials to meet national and regional requirements

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All other duties as assigned by management (e.g. nomination for projects/desks)

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Requirements:

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Technical education

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Additional professional qualifications obtained through continuing education or several years of professional experience

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Professional experience in technical support

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English language skills and/or local language at a level appropriate for the position