Healthcare Patient Specialist (Calling & Insurance Verification)

Job Title: Healthcare Patient Specialist (Calling & Insurance Verification)

📍 Mérida, Mexico (Onsite Hub)

💰 Salary: 16,000 – 22,000 MXN / month + Competitive Benefits

🕒 Full-time | Monday – Friday (U.S. Business Hours)

🚀 Fast-Track Hiring via Spark Hire

Are you a sharp, bilingual professional who loves interacting with people but also enjoys analytical, detail-oriented problem-solving?

Snapscale has been partnering with premium U.S. medical clinics since 2017. Our Mérida Delivery Center is expanding, and we are looking for versatile, high-caliber talent to take on a dynamic dual-focus role that sits at the center of U.S. healthcare operations.

The Dynamic of the Dual Role:

This is not a repetitive, single-task job. Your day will be split between two critical skill sets:

1. Patient Care & Communications (Interpersonal Focus):

• Act as the warm, professional voice of U.S. concierge medical clinics.

• Handle inbound inquiries and conduct proactive outreach for patient scheduling, onboarding, and intake.

• Overcome patient hesitations with empathy and clear, confident communication.

2. Insurance Verification & VOB (Analytical Focus):

• Call U.S. insurance networks directly to perform deep-dive Verification of Benefits (VOB).

• Cross-reference complex coverage data, deductibles, and co-pays with absolute accuracy.

• Update electronic medical records (EMR/EHR) and billing tracking systems without errors.

What You Get:

• Stable, competitive monthly salary (16,000 – 22,000 MXN).

• Premium paid training mapping out both patient psychology and U.S. insurance systems.

• A collaborative, high-energy local office hub with performance-based hybrid/remote roadmaps after 12 months.

• Genuine career scaling within a fast-growing international operations firm.

*Note: This is an administrative operations role. If you are seeking a clinical practitioner track (doctor, therapist), this position will not align with your goals.*

---------------------------------------------------------

How to Apply:

We move fast for top talent. Submit your resume today, and look out for our automated Spark Hire video invitation in your inbox. Record your 5-minute video introduction immediately to bypass the manual resume review queue and land an interview with our team!

What We Are Looking For:

• Full Bilingual Fluency: Exceptional, natural English communication skills (written and spoken) are required to negotiate comfortably with U.S. insurance representatives and patients.

• The "Dual" Mindset: You need to be highly articulate and empathetic on the phone, yet structured and zero-tolerance for data entry errors when handling insurance metrics.

• Experience: 1–3 years of experience in a clinic administrative role, high-tier customer success, hospitality management, or advanced call center environments. (Full paid training on U.S. insurance frameworks is provided!)