CSR I - Outbound Collections
Description
Job Description:
Job Summary
We are seeking a highly reliable and results-driven Third Party Collector to join our team. The ideal candidate has experience in collections, sales or account management and possesses strong communication, negotiation, and relationship-building skills. This role is responsible for managing delinquent accounts, securing payments, maintaining positive customer relationships, and meeting collection targets while adhering to company policies and compliance requirements.
Key Responsibilities
-
Contact customers through phone calls and other approved communication channels to collect outstanding balances.
-
Negotiate payment arrangements and settlements based on company guidelines.
-
Meet or exceed monthly collection and productivity targets.
-
Maintain accurate and detailed records of customer interactions and payment commitments.
-
Follow up on payment promises and ensure timely resolution of overdue accounts.
-
Handle customer concerns professionally and work toward mutually beneficial solutions.
-
Adhere to all company policies, regulatory requirements, and collection practices.
-
Coordinate with internal teams to resolve account discrepancies and customer issues.
-
Identify potential risks and escalate accounts requiring special handling.
-
Contribute to process improvement initiatives that enhance collection performance and customer experience.
Minimum Qualifications
Education
-
Bachelor's degree preferred, but not required.
-
High school graduates with relevant experience are welcome to apply.
Experience
-
At least 1–2 years of experience in collections, telesales, outbound sales or a related field.
-
Proven track record of meeting performance metrics and targets.
-
Experience in BPO, financial services, lending, telecommunications, or debt collection is an advantage.
Skills and Competencies
-
Strong reliability, accountability, and attendance record.
-
Excellent verbal and written communication skills.
-
Strong negotiation and persuasion abilities.
-
Results-oriented with a drive to achieve collection goals.
-
Ability to manage challenging conversations professionally.
-
Good problem-solving and conflict-resolution skills.
-
Ability to work independently and in a team environment.
Preferred Candidate Profile
We are looking for someone who:
-
Demonstrates a high level of reliability and professionalism.
-
Has a strong collections or sales background.
-
Is resilient and comfortable working in a target-driven environment.
-
Possesses strong customer relationship and negotiation skills.
-
Is self-motivated, disciplined, and dependable.
-
Has excellent attendance and performance records from previous employers.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.
CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.