Customer Advisor (Polish)
Description
David Kennedy Recruitment is working with a leading customer experience company that is seeking to onboard a Customer Advisor to join their team.
Position: Customer Advisor
Location: Athens, Greece
Model: Hybrid
Employment type: Full time
DUTIES AND RESPONSIBILITIES
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Handle incoming customer calls and emails
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Provide accurate, valid and complete information using the appropriate methods and tools
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Identify opportunities to generate revenue through cross-selling and upselling during customer interactions
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Meet individual and customer service team targets, including case-handling quotas
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Maintain accurate records of customer interactions and process customer accounts and documentation
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Follow established communication procedures, guidelines and policies
REQUIREMENTS
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Native or near-native level of Polish
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Fluent in English
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Previous sales experience with the ability to generate revenue through cross-selling and upselling
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Strong telephone customer service and active-listening skills
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Customer-oriented approach and ability to adapt communication to different customer profiles
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Excellent communication skills
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Good MS Office skills
BENEFITS
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Indefinite contract
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14 salaries per year
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Hybrid model
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Daily meal voucher
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Private health insurance, including dental and optical care
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Challenging working environment
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Employee events
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Free gym and wellbeing activities
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Rooftop cinema with Acropolis views
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And many more!