Technician

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Multi-Skilled Technician (Multi-Site - Penang)

Location: Penang - Georgetown (3 Sites) and Bayan Lepas (1 Site)
Industry: Banking / Financial Services
Facility Type: Multiple Banking Sites - Branches, Offices, and Operations Centers
Reports To: Building Manager (Based in Kuala Lumpur)
Work Schedule: 5-Day Work Week (Monday to Friday, with flexibility for operational requirements)
Travel Required: Daily travel between 4 banking sites across Georgetown and Bayan Lepas

Position Overview

The Multi-Skilled Technician is responsible for the comprehensive operation, maintenance, and management of building systems and services across four banking facilities in Penang - three sites located in Georgetown and one site in Bayan Lepas. This role requires an independent, versatile technician who can perform a wide range of maintenance tasks across mechanical, electrical, plumbing, and general building maintenance disciplines while working remotely from the Building Manager based in Kuala Lumpur. Success requires exceptional autonomy, strong communication skills, sound judgment, proactive problem-solving, and the ability to make independent decisions while maintaining all assigned facilities to the highest standards of functionality, safety, comfort, and professional presentation.

Key Responsibilities

Multi-Site Operations and Coverage

Provide comprehensive technical support and maintenance coverage across four banking facilities including three Georgetown locations and one Bayan Lepas site, ensuring all facilities receive appropriate service coverage according to operational priorities and business requirements. Operate independently as the primary on-site technical representative for facilities management in Penang, making autonomous decisions, managing priorities across four locations, and serving as the main technical contact while maintaining regular communication with the Building Manager in Kuala Lumpur. Plan and execute efficient work schedules that optimize travel between Georgetown sites and Bayan Lepas, maximize productive maintenance time, ensure all facilities receive appropriate attention, and balance preventive maintenance commitments with reactive demands. Respond promptly to emergency calls and urgent issues from any of the four assigned sites, assessing urgency independently, adjusting daily schedules to address critical issues, and communicating response actions and completion status to the Building Manager and site stakeholders. Conduct regular site visits to each facility according to established schedules to perform inspections, preventive maintenance, routine checks, equipment monitoring, and proactive identification of potential issues requiring attention.

Independent Decision-Making and Problem-Solving

Exercise sound independent judgment to assess equipment failures, maintenance priorities, safety concerns, and facility issues across four sites, determining appropriate response actions, resource allocation, and escalation necessity without immediate supervisory input. Make autonomous decisions regarding routine maintenance matters, minor repairs, equipment adjustments, and day-to-day operations within established guidelines and delegated authority, escalating significant issues appropriately to the Building Manager. Evaluate urgency and criticality of maintenance requests objectively, prioritizing work based on business impact, safety implications, equipment criticality, and operational necessity while communicating prioritization rationale to stakeholders. Determine when external contractor support is required for specialized work, licensed professionals, equipment under warranty, or complex issues requiring expert diagnosis, coordinating contractor engagement through Building Manager approval process. Identify and implement immediate temporary solutions or emergency repairs that restore critical services quickly while permanent solutions are planned and executed. Recognize when situations exceed delegated authority, technical capability, or appropriate scope, escalating promptly to Building Manager with clear situation description, recommended actions, and required support needs.

Remote Communication and Relationship Management

Maintain regular, structured communication with Building Manager in Kuala Lumpur through daily phone check-ins, WhatsApp messages, email updates, and formal reporting mechanisms ensuring continuous connectivity despite geographic separation. Provide comprehensive daily activity reports summarizing sites visited, work completed, issues identified, urgent matters requiring attention, preventive maintenance performed, and planned activities for the following day. Communicate proactively about emerging issues, potential problems, equipment concerns, stakeholder complaints, safety matters, or facility conditions requiring Building Manager awareness or decision-making input. Respond promptly to Building Manager inquiries, requests for information, and management directives, recognizing that effective remote management depends on timely, accurate, and complete information flow. Share photographic documentation extensively to capture equipment conditions, facility issues, completed work, and visual information that enables the Building Manager to assess site conditions remotely. Seek guidance appropriately when encountering unfamiliar situations, complex technical problems, unclear priorities, or matters requiring management input. Build an effective remote working relationship with the Building Manager based on trust, reliability, transparency, and demonstrated competence.

Georgetown Sites Management (3 Locations)

Provide consistent, high-quality facilities management services across three Georgetown banking facilities, ensuring each location receives appropriate attention and service delivery that meets operational requirements and stakeholder expectations. Develop efficient routing between the three Georgetown sites that minimizes travel time, enables productive site visits, and allows flexible schedule adjustment to address urgent issues at any Georgetown location. Understand unique characteristics of each Georgetown site including facility configuration, equipment types, operational hours, customer traffic patterns, key stakeholders, and site-specific requirements that influence maintenance approaches. Build site-specific relationships with branch managers, operations personnel, and key staff at each Georgetown location, becoming the reliable technician who responds quickly and delivers quality work. Monitor equipment performance trends across three Georgetown sites, identifying facilities with recurring issues or maintenance demands that may indicate underlying problems requiring attention.

Bayan Lepas Site Management (1 Location)

Provide comprehensive facilities management services to the Bayan Lepas banking facility, recognizing the geographic separation from Georgetown sites (approximately 25-30 km) and planning work schedules accordingly to ensure adequate service coverage and timely emergency response capability. Schedule regular Bayan Lepas site visits according to established frequency requirements, combining preventive maintenance activities, routine inspections, and planned tasks efficiently to maximize productivity during each visit while ensuring adequate service coverage. Respond promptly to emergency calls