Customer Relations Coordinator
Description
Are you looking for a place where meaningful moments are made together?
W e make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Coordinator Customer Relations , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled .
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Competitive Pay
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Medical/Dental/Vision/401K opportunities
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Travel discounts
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Credit Union Membership
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Tuition Reimbursement
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Professional Counseling & Family Support
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Growth and Development Opportunities
*Benefit eligibility will vary by position
As a Coordinator Customer Relations, a typical day will include:
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Communicate s with preview tour customer via telephone before their scheduled arrival and tour date.
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You will offer Concierge-style services to guests coming to stay with us on a promotional vacation package.
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Provide s detailed information about property amenities.
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Engage s customers in conversation regarding their stay, property services, and area attractions/offerings.
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Identif ies special customer needs and arranges to have those needs fulfilled upon customer arrival.
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Address es customers' service needs in a professional, positive, and timely manner.
Guest Experience and Company Standards
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Welcome and greet guests and anticipate and address their needs.
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Interact with colleagues and guests professionally and promptly.
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Enjoy talking with guests by phone and/or in person with excellent written and verbal communication skills.
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Always follow company policies and safety procedures.
To Become a Coordinator Customer Relations:
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Available to work a flexible schedule to include weekends and holidays.
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Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time .
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Lift/Carry/Push/Pull Items that Weigh up to 10lbs without assistance .
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Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.