Collections Advisor Inbound/Outbound - Mobility
Description
The Opportunity
Are you a results-driven communicator who thrives in a fast-paced environment? We are looking for a proactive Collections Specialist to join our team. In this role, you won’t just be "chasing payments"—you will be a vital link between our business and our customers, providing professional solutions that balance commercial outcomes with exceptional service.
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What You’ll Do
As a key member of our Credit & Collections team, you will take full ownership of your assigned portfolio. Your day-to-day will involve:
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Proactive Engagement: Managing a high volume of inbound and outbound touchpoints to resolve overdue accounts and secure payment commitments.
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Strategic Negotiation: Utilizing your communication skills to negotiate sustainable payment arrangements within approved guidelines.
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Portfolio Management: Prioritizing your workflow based on risk and aging, ensuring no account falls through the cracks.
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Problem Solving: Investigating account discrepancies and resolving billing queries to remove barriers to payment.
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Risk Mitigation: Identifying and escalating financial hardship or high-risk cases with empathy and according to regulatory standards.
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Data Integrity: Maintaining meticulous records of all customer interactions and outcomes to ensure audit and compliance readiness.
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What You’ll Bring
To be successful in this role, you are someone who enjoys the "thrill of the resolve" and remains calm under pressure.
The Essentials:
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Communication Excellence: You are confident on the phone, able to lead challenging conversations with professionalism and empathy.
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Resilience: You possess a thick skin and a positive attitude, maintaining focus in a high-volume, KPI-driven environment.
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Detail Orientation: You take pride in the accuracy of your work, from data entry to following complex credit policies.
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Accountability: You have a "hunter" mindset for resolving arrears but a "helper" mindset for customer service.
The "Nice-to-Haves":
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Previous experience in Collections, Banking, or Accounts Receivable.
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Familiarity with credit, billing, or arrears management processes.
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Why Join Us?
We offer a structured, supportive environment where your performance is recognized. You’ll be part of a team that values continuous improvement and provides the tools you need to hit your recovery targets and grow your career in financial service.