Content and Social Media Ecosystem Manager

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Regular or Temporary

Regular

Language Fluency:  English (Required)

Work Shift:
1st shift (United States of America)
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Please review the following job description

In accordance with Truist in-office policy, this role will be in office 5 days/week.

Truist is seeking a strategic, highly collaborative Content & Social Media Ecosystem Manager to build the capabilities, operating models, insights, technology, partnerships, and governance that connect social media, content experiences, and influencer and creator marketing across the enterprise.

As client journeys increasingly begin with search, AI assistants, social platforms, and digital research, content experiences play an important role in discoverability and consideration. This role connects disciplines and removes friction so Truist is visible when clients seek answers, relevant when they explore options, and trusted when they make decisions.

This individual contributor is an ecosystem integrator, working alongside the senior leaders of Social Media and Content Experiences and in close partnership with the Influencer/Creator Marketing Manager to connect their respective strategies and strengthen how the broader ecosystem operates.

Key Responsibilities

Integrated Ecosystem Strategy & Orchestration

• Connect social media and content experience strategies across search, AI-enabled discovery, social platforms, and digital research journeys.

• Identify ecosystem opportunities that strengthen visibility, relevance, consideration, trust, and business growth.

• Translate changes in client behavior, technology, platforms, and discovery patterns into enterprise recommendations and priorities.

• Align cross-functional stakeholders around shared roadmaps, decision rights, capabilities, and outcomes.

• Help ensure social media, content, and influencer and creator marketing investments operate as an integrated growth ecosystem rather than separate disciplines or channels.

Social Media & Content Ecosystem Enablement

• Work with the senior leader of Social Media to advance the capabilities and infrastructure supporting the social ecosystem.

• Work with the senior leader of Content Experiences to enable connected planning, publishing, distribution, optimization, reuse, maintenance, and retirement of content.

• Work with the Influencer/Creator Marketing Manager to connect the always-on creator content ecosystem to broader planning, distribution, paid media, measurement, technology, governance, and optimization capabilities.

• Improve coordination across organic and paid social, influencer and creator marketing, executive programs, teammate advocacy, community engagement, social listening, content experiences, and reputation management.

• Establish scalable standards and workflows that improve quality, consistency, accessibility, efficiency, and brand alignment across the ecosystem.

• Drive adoption of shared capabilities and ways of working across internal teams and external partners.

Measurement, Intelligence & Optimization

• Develop shared KPIs and measurement frameworks for discoverability, reach, engagement, consideration, conversion, content effectiveness, and ecosystem performance.

• Integrate analytics, social listening, audience intelligence, search insights, creator performance, and other performance data to guide strategy and investment decisions.

• Deliver executive dashboards and actionable recommendations that demonstrate enterprise value and identify optimization opportunities.

• Translate emerging issues, client needs, cultural trends, reputational signals, and discovery behavior into coordinated action.

• Establish a continuous improvement model that applies insights and performance results across the ecosystem.

Agency, Platform & Technology Management

• Coordinate agency, platform, technology, and vendor relationships that support the social media, content experience, and influencer and creator marketing ecosystem.

• Set expectations and drive partner accountability, innovation, performance, scalability, and continuous improvement.

• Evaluate solutions that improve discovery, engagement, measurement, workflow efficiency, governance, and enterprise value.

• Partner with Procurement, Legal, Risk, and other stakeholders on selection, contracting, oversight, and performance management.

• Support the effective integration and adoption of platforms and tools across enterprise teams.

Operational Excellence, Governance & Risk

• Own and maintain enterprise social media and content policies, procedures, standards, controls, guidelines, and supporting documentation.

• Ensure influencer and creator marketing is incorporated into applicable policies, procedures, review processes, disclosure requirements, controls, escalation protocols, and governance standards.

• Develop practical operating models, workflows, playbooks, training, and adoption resources that enable consistent enterprise execution.

• Partner with Legal, Compliance, Risk, Information Security, Brand, and Communications on regulatory, legal, privacy, operational, reputational, and platform considerations.

• Support approval processes, access management, crisis response, retention, recordkeeping, audits, risk assessments, issue management, and remediation.

• Balance innovation and business enablement with sound judgment, brand protection, and responsible risk management.

Leadership Competencies

Enterprise and client-centered mindset  •  Strategic and systems thinking  •  Growth and innovation orientation  •  Influence without authority  •  Operational excellence  •  Collaboration and change leadership  •  Sound judgment and risk awareness  •  Executive communication

QUALIFICATIONS

Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1.    Bachelor’s degree in Marketing, Communications, Business Administration or related field, or equivalent education and related training
2.    Seven years of related social media experience or an equivalent combination of education and experience
3.    Deep specialized (SME) and/or broad knowledge within the marketing and social media (or related) discipline
4.    Sound and comprehensive understanding of business and organizational strategies and processes managing a process
5.    Ability to interpret internal and external business challenges and implement best practices to improve products, processes, or services
6.    Ability to lead projects of significant complexity and risk exposure, in addition to leading a team of professionals
7.    Ability to exercise independent judgment in solving technical, operational, and organizational challenges in the context of business objectives and priorities
8.    Sophisticated analytical skills and the ability to solve complex technical and business problems
9.    Ability to influence others to adopt a new perspective
10.    Knowledge of the industry's competitive landscape and an understanding of the market and regulatory factors that shape the industry

Preferred Qualifications:
1.    Master's degree or MBA and previous experience in the banking industry
2.    Experience developing digital market