Managed Services Intern
Description
Job Description:
As a Managed Services Intern , you will gain hands-on experience supporting mission-critical systems used by container terminals around the world.
You will rotate across areas including Application Support, EDI, BI, Infrastructure, Monitoring & Diagnostics , while also actively developing AI and Automation solutions that improve how Managed Services operates .
This is not a shadowing-only internship. You will be expected to learn, contribute and build solutions that deliver measurable value during the six-month program.
What You’ll Do
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Learn to monitor , troubleshoot and support the N4 Terminal Operating System and supporting technologies.
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Assist with incidents, system alerts, EDI, infrastructure, BI and operational troubleshooting.
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Work with monitoring and diagnostic tools to identify problems and trends.
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Support documentation, runbooks and knowledge management.
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Participate in testing and deployment of technical changes.
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Work alongside experienced engineers while gradually taking ownership of operational tasks.
AI & Automation Development
A key part of the internship will be identifying and delivering AI and automation improvements for Managed Services.
You will be expected to:
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Develop practical AI, automation or scripting solutions using tools such as Python, APIs, AI copilots and workflow automation.
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Automate repetitive operational and support activities.
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Apply AI to areas such as log analysis, incident investigation, health checks, documentation, alert analysis and root-cause identification .
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Prototype and test new ideas with the Managed Services team.
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Deliver at least one practical AI or automation solution/use case that creates measurable operational value during the internship.
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Follow security, data privacy and responsible AI standards.
Who You Are
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Recent graduate in Computer Science, IT, Software Engineering, Data Science, Engineering or a related field.
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Curious, technically minded and comfortable solving problems.
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Interested in AI, automation and enterprise technology .
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Willing to learn quickly and take ownership.
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Good written and verbal English communication skills.
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Comfortable working independently and as part of a global team.
Experience with Python, SQL, Linux, APIs, Power BI, Git/GitHub, cloud technologies, AI tools or automation is advantageous but not required .
What Success Looks Like
By the end of the six-month internship, you should have:
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Built a solid foundation in enterprise Managed Services.
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Gained practical experience supporting real customer environments.
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Developed skills across operations, troubleshooting and customer support.
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Designed, developed and demonstrated AI/automation solutions that improve efficiency, quality or customer outcomes.
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Identified an area for continued development into a future Managed Services role.
Kaleris is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.