Developer - CRM

Tech

Permanent

Job Description

Be part of something bigger. Decode the future.

At Electrolux, as a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Come join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute, and grow together.

Join us in our exciting quest to build the future home.

All about the role:

As a Developer -   CRM , you will be part of CDI Engineering Organization -   CRM   team   and will be a key player within Post Purchase Consumer Service & Sales Digital Proudct team that helps discover and define the problem statement for our Contact Center and Field service operations and deliver on product backlog. You will create detailed Functional spec, Technical Specs and implement scalable   CRM   solutions in a global landscape. You will work in a   scaled agile   products teams set-up and responsible to support our Product Managers with delivering backlog as per set prioritization.

Together with our Engineering service team you will drive transformation in a complex IT delivery landscape, consulting with Delivery Leads, Product Owners, Scrum Masters,Senior developers and Tech leads among other stakeholders to enable successful   continuous delivery   in both Agile and traditional   project management   way. You will work, on daily basis, with colleagues remotely that are based in other countries.

About the CDI Experience Organization:

The Consumer Direct Interaction Experience Organization is a Digital Product Organization responsible for delivering tech solutions to our end-users and consumers across both pre-purchase and post-purchase journeys. We are organized in 15+ digital product areas, providing solutions ranging from Contact Center, E-commerce, Marketing, and Identity to AI.

What you’ll do:

As a Developer -   CRM ,   you with good hands-on implementation and consulting experience of   CRM   solutions will be responsible for optimizing and integrating business processes in Contact Center and Field service operations.   You will be focused on developing and maintaining scalable solutions using your expertise in   CRM ,   SAP   Sales &   Service Cloud   integrated using   Cloud native   microservices   based architecture landscape. Your main tasks include:

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Responsible for implementing &   testing   low-level technical solutions that are stable, scalable & deliver high performance from UX & CX perspective.

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You will deliver high quality code, configurations and documents deliverable during all phases of   software development   flow.

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You will work in a   Scaled Agile   framework & will be responsible for delivering on Business requirements in your Products team.

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You will work very closely with other   CRM   C4C developers,   CRM   domain experts, SME’s and   Cloud Native   developers both internal and from external partners.

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Collaborate with cross-functional teams across the globe to ensure the overall integrity of the entire system’s landscape.

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Follow industry best practice and release governance

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Demonstrate and infuse modern development practices by following DevOps practices ensuring deployments into production on at least a bi-weekly basis.

Who are you:

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University graduate in Engineering,   Management Information Systems , Business or related areas.

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3+ years of experience as a Functional or Techno Functional in   CRM   solutions ( SAP   Service Cloud ,   Salesforce   or similar) based on Service and Sales processes in large transformation projects.

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Hands-on implementation experience of integrating   CRM   solutions with other   SAP   backend applications like   ERP   or non- SAP applications   using CPI,   Microservices , BTP or similar middleware

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Hands on experience in configuring and customizing   SAP   C4C solutions including Business Rules, Workflow, Approvals, ticket   routing   rules, KUT field and   UI   personalization.

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Hands-on implementation experience of REST, SOAP API   Web services   & standard   OData   API’s in C4C is a must

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Fluent in at least one of the .NET,   Java , python or NodeJS as well as   front-end , and   back-end development   skills.

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You have very good communication, analytical, conceptual skills and high affinity for learning and building technology skillset.

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Proficient in   data migration   techniques (using Data Workbench,   CSV , Mass   Data Maintenance ).

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Experience working alongside at least one of the following:   Cloud platforms   like   Azure , Power Platform,   MongoDB .

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Experience in   test automation ,   testing   & test tools is a plus.

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Understanding of ABSL,   UI   Script,   UI   designer in   Cloud Applications   Studio ( SDK ) to develop and deploy complex C4C solutions,   CRM   software (preferably   SAP   C4C   Service Cloud   /   Sales Cloud ) is good to have.

Where you'll be

This is a full-time position, based in Bangalore, India

Benefits Highlights

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Flexible work hours and a hybrid work environment

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Discounts on our award-winning Electrolux products and services

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Family-friendly benefits

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Extensive learning opportunities and a flexible career path