Outbound Call Center Representative
Description
At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.
Work Shift (if applicable)
Shift 1 (United States of America)
Job Description
Help save lives from the comfort of home. Candidates must reside within 30 miles of our offices in the following locations:
Arizona: Tempe
South Dakota : Aberdeen, Rapid City
North Dakota : Bismark, Fargo, Minot
Montana : Billings, Butte,
Wyoming : Casper, Cheyenne
Idaho : Coeur d’Alene, Lewiston
Texas : El Paso
Pay Range: $16.40–$17.99 per hour
##
We’re looking for motivated, positive, and goal-driven individuals to join our team as a Remote Donor Outreach Coordinator . In this role, you’ll connect with current and past donors, schedule lifesaving blood donation appointments, and help make a real difference in your community every single day.
If you enjoy talking with people, thrive in a fast-paced environment, and are energized by meeting goals, this could be the perfect opportunity for you.
What You’ll Do
-
Make outbound calls to current, past, and potential donors in a quiet, distraction free, home office space (required)
-
Schedule donation appointments for blood drives and donor centers (Around 90% of time is spent on calls)
-
Build rapport and provide excellent customer service
-
Encourage donors to continue supporting lifesaving causes
-
Ability to confidently overcome objections, think on your feet, and use persuasive communication techniques to encourage donors to commit to scheduling an appointment
-
Maintain accurate donor information and appointment details
-
Meet daily and weekly performance goals and metrics
-
Work collaboratively in a supportive remote team environment
What We’re Looking For
-
Positive attitude and strong communication skills
-
Comfortable spending most of the workday on the phone
-
Goal-oriented and motivated by performance metrics
-
Ability to stay resilient and professional when facing rejection
-
Strong multitasking and computer skills
-
Dependable attendance and punctuality
-
Ability to work independently in a remote setting
Preferred Experience
-
Customer service experience
-
Call center experience
-
Appointment scheduling, sales, collections, or outreach experience
Training Schedule
Paid Training – 100% attendance required
-
Monday–Friday
-
9:00 AM–5:30 PM Arizona Time
-
Four weeks
##
Post-Training Schedules
You will be assigned one of the following schedules:
-
Tuesday–Saturday | 10:30 AM–7:00 PM
-
Sunday–Thursday | 10:30 AM–7:00 PM
You will earn an additional 8% on top of your base pay for hours falling on Saturday or Sunday.
Why Join Us?
-
Meaningful work that impacts lives
-
Supportive team culture
-
Paid training
-
Stable full-time schedule
-
Opportunity to grow and develop professionally
Join a team where your voice, positivity, and persistence truly make a difference. Every appointment you schedule can help save lives.
Hiring Restrictions
Please note: Vitalant does not currently hire individuals who reside in the following states — Alabama, Alaska, Connecticut, Delaware, Hawaii, Kansas, Maine, Massachusetts, Nebraska, Oklahoma, Rhode Island, Utah, and Vermont.
Location
1524 West 14th Street
#120
Tempe, AZ 85281
Job Category
Sales / Community Outreach
Contact Information: [email protected]
If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.