Senior Product Manager- Agile

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Regular or Temporary

Regular

Language Fluency:  English (Required)

Work Shift:
1st shift (United States of America)
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Please review the following job description

In accordance with Truist in-office policy, this role will be in office 5 days/week.

The Senior Product Manager, Digital Commerce is responsible for defining, delivering, and optimizing digital commerce capabilities that support client acquisition, onboarding, engagement, and growth across Truist digital channels.

This role partners across Product, Technology, Experience Design, Marketing, Data and Analytics, Risk, Legal, Compliance, Operations, and business stakeholders to deliver digital experiences that are client-centered, measurable, scalable, compliant, and aligned to enterprise priorities.
This role balances strategic product management, human-centered design thinking, and product owner execution discipline. The ideal candidate brings strong product discovery capabilities and is able to translate customer problems, business opportunities, and journey friction into high-level experience concepts, service flows, and solution directions. While not expected to perform production-level UX design work, this individual is expected to think like a designer, effectively partner with Experience Design, and leverage AI-enabled concepting and prototyping tools to rapidly explore, communicate, and validate solution ideas.

The Senior Product Manager defines product vision and roadmap, translates business and client needs into prioritized product opportunities, and partners closely with delivery teams to ensure features are clearly defined, appropriately sequenced, and delivered with quality. The role is expected to understand both the broader strategic impact of digital commerce capabilities and the day-to-day execution details required to move work from discovery through launch, adoption, measurement, and continuous improvement.

The Senior Product Manager will help shape digital experiences that improve ease of use, completion rates, conversion, funding, personalization, and client satisfaction while ensuring alignment with Truist risk, control, accessibility, security, and compliance expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

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Define and maintain the product vision, strategy, roadmap, and measurable outcomes for assigned Digital Commerce products, platforms, journeys, or capabilities.

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Own product discovery activities by identifying client needs, business opportunities, operational pain points, market trends, competitive insights, and digital experience gaps.

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Partner with Experience Design, Research, Analytics, Marketing, Technology, and business stakeholders to translate client insights and journey friction into clear product opportunities and prioritized solutions.

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Lead roadmap development and prioritization across digital commerce capabilities, balancing client value, business impact, risk, technical feasibility, platform health, regulatory requirements, and capacity constraints.

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Translate product strategy into actionable epics, features, user stories, acceptance criteria, business requirements, and measurable success metrics in partnership with Technology, Design, and delivery teams.

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Serve as a key product leader in Agile ceremonies, including Program Increment (PI) planning, backlog refinement, sprint planning, sprint reviews, demos, dependency reviews, and release readiness discussions.

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Maintain strong alignment between the product roadmap, delivery backlog, business priorities, experience design objectives, technology dependencies, and enterprise strategic themes. Bring a strong product-and-design point of view to digital experience development by applying human-centered design principles, journey thinking, experience strategy, usability, accessibility, interaction design fundamentals, and service design concepts.

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Develop and communicate high-level experience concepts, workflows, and solution approaches in partnership with Experience Design teams, using modern AI-assisted concepting and prototyping tools where appropriate to rapidly visualize and evaluate ideas.

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Lead cross-functional discovery efforts that integrate customer research, analytics, competitive insights, behavioral data, and design-thinking methods to identify unmet customer needs and define opportunity areas. Facilitate workshops, concept exploration, and collaborative ideation activities that help teams align customer problems before committing to solutions.

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Use analytics, funnel reporting, client feedback, VOC insights, experimentation results, operational data, and production performance to evaluate product health and recommend improvements.

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Establish, monitor, and communicate product KPIs, including digital adoption, application starts, completion rate, conversion rate, funding rate, abandonment, ease of use, defect trends, cycle time, personalization effectiveness, and business value delivered.

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Partner with Marketing, Personalization, Data, and Analytics teams to advance targeted digital experiences, campaign enablement, client engagement capabilities, and measurable digital sales outcomes.

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Lead cross-functional teams through product discovery, solution alignment, delivery planning, execution, validation, launch, and post-production optimization.

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Partner with Technology and Architecture teams to ensure product solutions are scalable, secure, resilient, maintainable, and aligned to platform strategy and technical roadmaps.

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Manage product dependencies, risks, issues, decisions, and tradeoffs. Clearly communicate impacts, options, recommendations, and escalation needs to stakeholders and senior leaders.

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Ensure Product Management Lifecycle processes, risk reviews, controls, accessibility standards, privacy considerations, security requirements, legal reviews, compliance expectations, and audit documentation are addressed throughout the product lifecycle.

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Support release planning and go-to-market readiness by coordinating with business partners, operations, marketing, training, communications, support teams, controls partners, and technology delivery teams.

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Validate delivered capabilities against business objectives, client experience goals, acceptance criteria, and expected outcomes.

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Prepare and deliver clear executive-level updates, roadmap communications, product recommendations, decision materials, and performance reporting. Drive remediation or optimization where needed.

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Prepare and deliver clear executive-level updates, roadmap communications, product recommendations, decision materials, and performance reporting.

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Act as a subject matter expert for assigned digital commerce journeys, capabilities, systems, client flows, and business outcomes.

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Mentor Product Managers, Product Owners, analysts, and cross-functional partners on product management practices, client-centered thinking, Agile delivery, measurement discipline, and outcome-based decision-making.

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals