Patient Access Representative PRN - Therapy Services
Description
Our patients are our number one priority! We're committed to giving children back their childhood!
Job Posting Title
Patient Access Representative PRN - Therapy Services
Location
Frisco - Ambulatory Surgical Center
Additional Posting Details
20 hours per week dedicated to 2nd shift, 3-7 pm M-F.
Job Description
Duties/Responsibilities
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Manages a high volume of incoming and outgoing telephone calls
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Responsible for completing assigned workqueues
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Accurately schedule and re-schedule patient appointments in a timely manner
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Effectively communicate and coordinate patient appointments with downstream departments
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Contacts families to verify their information, insurance coverage, explain benefit eligibility, and refer families to financial counselors to enroll in financial assistance
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Accurately pre-register specific data elements prior to the patients scheduled date of service
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Perform all aspects of insurance verifications
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Add insurance coverage and update the billing system to reflect the insurance status of the patient
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Obtain authorizations and pre-certifications as required for all procedures; work with clinical staff to obtain additional clinical information for benefit review
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Responsible for all correspondence from Insurance companies to be sent to HIM for scanning.
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Provide clerical and administrative support as required
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Create reports for tracking and trending purposes
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Alter provider schedule template in electronic medical record (EMR)
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Assist with departmental coverage as requested
Required Skills/Abilities
- High School education or equivalent
- Preferred 2 years working in a medical office setting
- Preferred experience in insurance procedures
- Preferred experience in medical appointment scheduling
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Work Environment
- Working conditions: inside.
- Working Position: sitting, standing, and walking.
- Physical Demands: light.
- Physical Requirements: lifting/carrying, repetitive movement, stooping/kneeling/bending.
- An Individual in this position will be required to lift or carry weight in this group: 11-24 lbs.
- Sensory/Communicative activities essential to the performance of this position: feeling, hearing, seeing, speaking.
- An Individual in this position will be exposed to: inside environment, loud noise.