Chocolate Advisor Flexi Permanent 180 Hours (Fixed Term Festive) (Canal Walk Boutique)
Description
Are you a born ENTREPRENEUR who loves to INNOVATE or do you prefer driving COLLABORATION with a sense of RESPONSIBILITY and a touch of EXCELLENCE? If you answered yes, then we want to hear from you. Applying for a job at LINDT is an easy process. Simply click APPLY and follow the steps to upload your application.
Position Purpose
To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.
Key Responsibilities
Customer Service and Sales
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Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone
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Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience
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Educating and informing customers on Lindt chocolate products and handling with passion and in-depth knowledge
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Actively sampling providing product knowledge and introducing products through discussion of taste profiles and ingredients
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Awareness of daily sales budgets, actively upselling to increase customer transaction spend
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Inform all customers of current instore promotions, events and directed information
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Provide customers assistance in the selection of quality Lindt products, encouraging additional sales
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Serving more than one customer at a time, acknowledging, and communicating at all times
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Multitask between completing store operational tasks and serving customers
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Processing the customer orders through the POS, and credit card transactions
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Own and manage individual tills, including counting floats and performing end of shift till procedure
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Preparing big customer orders
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Ensure complaints are addressed immediately by informing the Manager on duty
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Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times
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Restocking and cleaning through the day
Product Knowledge
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Comprehensive understanding of products including, but not limited to, product specifications (handling, ingredients, storage, allergens)
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Product pricing, packaging, and category performance knowledge
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Comply with product management and handling procedures
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Compliance to food and hygiene and safety standards practicing good hygienic practices
General
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Work ethic to reflect the Lindt values and standards as outlined in the Credo and Lindt Policies & Procedures. Lead by example ensuring a harmonious and productive environment
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Record sampling and wasted products actively quality controlling products
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Perform open and closing procedures, signing off checklist
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Perform cleaning duties signing off checklist
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Perform temperature readings signing off checklist
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Maintain clean, tidy working areas at all times
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Ensure all fixtures, glass cabinets and floors remain clean and tidy throughout the day
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Ensure body language, mannerism, physical and verbal presentation upholds the company image and grooming policy
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Accepting courier deliveries and confirming all items are received against invoice
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Assisting in monthly stock counts
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Unpacking, moving, and restocking products
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Using all instore equipment, machines, and appliances
Work, health and safety
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Comply with all work health and safety requirements
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Report and damaged or dangerous equipment or property to management
Manual Handling
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Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit
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Moving stock from storerooms to front of house
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Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service
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Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention
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Daily paperwork and accounting, and other store administration.
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Confident and interactive with a friendly disposition
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Excellent communication skills with a strong work ethic that can represent a premium brand
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Responsible and accountable in achieving individual goals and budgets
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Good time management skills (multi-tasking and prioritizing)
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Self-starter with the ability to work individually and in a team
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Immaculate grooming with excellent personal hygiene
Knowledge, Skills & Experience
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Customer Service
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Sales skills
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Ability to handle credit card transactions
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Previous experience in customer service
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Previous experience in a similar retail environment
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Grade 12
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Proficiency in Microsoft Office (specifically Excel and Powerpoint)