Senior Engineering Manager
Manager
Description
We are seeking an experienced Senior Engineering Manager of Engineering to lead a mid-sized engineering organization responsible for RingCentral’s cloud-based Phone application capabilities.
This leader will manage a team of architects, software engineers, and automation engineers building scalable, resilient, and high-quality mobile and web experiences in the real-time communications domain. The ideal candidate brings deep expertise in telecom and VoIP technologies, strong engineering leadership, operational excellence, and a proven ability to drive execution across globally distributed teams.
The role requires a hands-on engineering leader who can balance strategic thinking with execution, foster innovation, raise engineering maturity, and build a culture of ownership, accountability, and continuous improvement.
Primary Responsibilities
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Lead and grow a high-performing engineering organization focused on Phone application development across mobile and web platforms.
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Quickly build trust within an existing organization, assess strengths and gaps, and evolve team capabilities, structure, and engineering culture.
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Drive architectural direction and technology decisions across VoIP, SIP, RTP, WebRTC, signaling, and media handling systems.
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Champion AI-assisted engineering practices to improve developer productivity, software quality, and delivery velocity.
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Lead complex cross-functional and cross-geo initiatives with predictable execution and strong stakeholder alignment.
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Partner with Product Management, UX, Platform, and Architecture teams to define priorities and execution strategy.
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Balance feature delivery with long-term platform scalability, reliability, maintainability, and technical debt reduction.
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Establish strong engineering practices across architecture, code quality, testing, observability, release management, and operational excellence.
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Drive high availability and reliability standards, including five-nines (99.999%) SLA expectations.
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Use metrics and data-driven insights to improve engineering efficiency, software quality, and operational performance.
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Proactively identify and remove technical, organizational, and execution roadblocks.
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Build a culture of continuous learning, accountability, mentorship, and engineering excellence.
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Develop future engineering leaders through coaching, feedback, and career development.
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Role model RingCentral’s engineering culture and customer-first mindset.
Minimum Qualifications
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BS/MS in Computer Science, Engineering, or equivalent practical experience.
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15+ years of experience building scalable, reliable enterprise software systems, including telecom, UCaaS, CCaaS, or real-time communications platforms.
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7+ years of engineering leadership experience managing high-performing software engineering teams.
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Strong hands-on experience in mobile and/or web application development, including iOS and Android platforms.
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Deep expertise in SIP, RTP, WebRTC, VoIP, media processing, and real-time communication technologies.
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Strong software engineering foundation with technologies such as JavaScript/TypeScript, React, C++, and cloud-native platforms.
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Proven experience building and operating large-scale distributed systems with strong reliability and operational maturity.
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Strong advocate of AI-enabled engineering practices with practical experience using AI tools in software development workflows.
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Solid understanding of Agile, CI/CD, DevOps, and 24x7 SaaS production operations.
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Ability to operate hands-on when required, including architecture reviews and technical problem solving.
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Excellent communication and stakeholder management skills across global teams and leadership levels.
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Ability to thrive in a fast-paced and rapidly evolving technology environment.
Will be a plus
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Experience with real-time media processing, codec optimization, SRTP/DTLS, or low-latency communication systems.
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Experience building and operating cloud-native applications on AWS.
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