Product Support Engineer - Google Cloud Platform

Synopsis of the role

As a Product Support Engineer within the Technical Fulfillment team, you’ll configure, operate and monitor our high-volume batch data delivery platform built on Google Cloud. You will play a key role in processing and enriching financial data for our clients, ensuring seamless and precise execution with a strong focus on quality and reliability gaining invaluable experience in a dynamic and evolving technological landscape.

What you will do
Platform Configuration and Operation:

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Configure and execute data processing workflows on our batch delivery platform according to established procedures and client specifications.

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Deploy and manage complex data pipelines orchestrated via Apache Airflow.

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Leverage and extend Standard Airflow DAG Templates to ensure deployment consistency and rapid iteration across environments.

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Monitor the execution of data processing jobs, identifying and addressing any issues to ensure timely and accurate delivery.

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Perform data quality checks and validation to ensure the integrity and accuracy of processed information.

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Diagnose and resolve complex configuration, scheduling, and dependency issues within the GCP platform and its associated infrastructure.

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Adhere to established security protocols and maintain the highest standards of data security and privacy in all configuration activities.

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Follow SDLC guidelines for any configuration deployments or changes.

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Maintain accurate records of configurations, processes, and any issues encountered.

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Stay up-to-date with platform updates, new features, and relevant technical information.

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Collaborate effectively with other team members, including configuration Specialists, and provide support as needed.

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Continuous Improvement and Documentation:

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Contribute to the identification of opportunities for process improvement and automation within the configuration workflows.

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Assist in the creation and maintenance of our configuration documentation and knowledge base articles.

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Participate in team meetings and contribute to discussions on process optimization and best practices.

Client Focus:

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Understand the importance of accurate and timely data delivery for our clients.

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Support the team in addressing client inquiries and resolving fulfillment-related issues.

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Take ownership of precise, high-stakes data configurations that directly impact client trust and business outcomes.

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Collaborate with cross-functional partners (including Engineering and Data Operations) to resolve issues and improve delivery processes.

What experience you need

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Bachelor's degree in computer science, information technology or equivalent.

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Strong analytical, detail-oriented, and proactive approach to problem solving.

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Familiarity with data processing concepts and batch delivery systems.

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Experience working with configuration files (e.g., YAML).

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Understanding of cloud computing concepts, ideally with some exposure to GCP.

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Familiarity with different file encoding formats.

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Experience with API tools for testing and understanding data interfaces.

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Basic scripting skills (e.g., shell scripting) are an asset.

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Excellent written and verbal communication skills in English.

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Ability to follow team procedures  accurately and manage multiple priorities effectively.

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Ability to work effectively both independently and as part of a collaborative team.

What could set you apart

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Ability to verify issues by testing in higher environments, be on-call support for Production Incidents as needed

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Experience with GCP services such as Dataflow, Composer, Cloud Storage, or Big Query

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Familiarity with monitoring and logging tools within a cloud environment (e.g.: Google Cloud Logging and Monitoring).

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Exposure to financial services data and an understanding of its sensitivity and importance

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Proficiency in scripting (Python) or object-oriented programming languages (Java)

This is an existing position.

Primary Location

CAN-Toronto-5700 Yonge

Function

Function - Tech Dev and Client Services

Schedule

Full time