ICT ServiceDesk Technician
Description
We are seeking an ICT Service Desk Technician to provide professional technical support to end users by diagnosing and resolving hardware, software, network, and printer-related issues. The role will also provide end-user guidance and training, assist Network and Server Administrators, escalate complex issues, and maintain ICT hardware and software inventory records.
Your key responsibilities will include:
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Provide first-line technical support by diagnosing and resolving Level 1 hardware, software, network, email, Internet, and printer-related issues through phone, email, service desk portal, or in person.
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Install, configure, maintain, and troubleshoot end-user computers, software, peripherals, printers, and other ICT equipment, including minor hardware repairs.
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Provide technical guidance and training to end users and ensure clear, professional communication of solutions.
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Escalate complex issues to Level 2 support, coordinate third-party repairs, and assist with network cabling and related equipment.
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Maintain ICT inventory and documentation, gather user feedback, recommend service improvements, and perform other related duties as required.