Customer Support & Sales Representative (Thai)
Description
David Kennedy Recruitment is working with a young financial/FX company led by a management team with over 20 years of experience. Their mission is to simplify trading complexities and deliver excellence to clients across multiple continents and countries.
Position: Customer Support & Sales Representative
Location: Remote, South East Asia
Employment type: Service Agreement/Self-employment (no Employment contract option available)
RESPONSIBILITIES:
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Provide professional live support assistance to clients worldwide
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Respond to client emails and support account opening, amendments and account maintenance processes
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Handle back-office and client-related queries in a timely manner
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Promote company products and services to prospective and existing clients
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Identify sales opportunities and proactively engage clients to drive conversions and retention
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Build and maintain strong relationships with prospective and existing clients
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Follow up with leads and assist clients throughout the onboarding process
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Support clients with technical and troubleshooting issues related to trading platforms
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Deliver high-quality customer service and ensure client satisfaction at all times
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Liaise with internal departments to resolve client issues efficiently
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Maintain professional telephone etiquette and communication standards
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Contribute to team goals and achieve targeted sales and service results.
REQUIREMENTS
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Native/fluent in Thai, both verbal and written, with fluent English skills (minimum C1 level)
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Previous experience within FX brokers in sales and/or customer support roles
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Experience in a similar role will be considered an advantage
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Strong communication, negotiation and interpersonal skills
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Sales-oriented mindset with ability to build client relationships
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Ability to work efficiently under pressure and multitask effectively
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Good computer literacy, including Microsoft Excel and Word.
OFFER
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Competitive remuneration
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An opportunity to build a company and grow in it
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The freedom and flexibility of fully remote work
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Collaborative and supportive team environment.