Lead II, Infrastructure Specialist
Description
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
Your role
Step into the engine room of enterprise technology, where every decision you make can shape how a customer’s systems perform today - and scale for tomorrow. You’ll dive deep into complex infrastructure environments, solving challenging technical problems, designing seamless integrations and ensuring systems run reliably at every level. Your expertise across networks, endpoints and mainframes, paired with a knack for logical problem-solving and clear documentation, will guide projects from concept to execution. Your solutions will make a real impact that customers notice and remember.
In this role, you’ll balance hands-on delivery with long-term strategic planning. From analyzing issues and testing solutions to automating processes and integrating across platforms, your work will touch every layer of IT infrastructure. You’ll collaborate with Architects, Technicians and Project Managers, gaining broad exposure and continuous opportunities to grow your skills and influence.
What you will do
Analyze and Solve
•Diagnose complex issues across servers, networks, cloud environments and systems to identify root causes
•Recommend solutions that balance technical feasibility, timelines and customer priorities
•Test, refine and automate processes to improve reliability, efficiency and repeatability
•Assess risks proactively and implement strategies to prevent disruptions
Design and Integrate
•Plan end-to-end infrastructure solutions across platforms and technologies
•Integrate systems in hybrid cloud and on-prem environments to ensure seamless operation
•Automate workflows and processes to streamline delivery and reduce errors
•Document architectures and procedures for hand-offs, knowledge sharing and operational continuity
Collaborate and Deliver
•Coordinate cross-functional teams including Architects, Project Managers and Technicians
•Drive project delivery from initiation to completion with attention to quality and timelines
•Communicate technical solutions clearly to customers and stakeholders
•Build customer confidence by delivering tangible, high-impact results
Grow and Advance
•Expand technical expertise across cloud platforms, enterprise IT systems and emerging technologies
•Earn certifications and qualifications while applying them on real projects
•Pursue career paths toward Architect or Distinguished Engineer roles
Your future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical and Professional Expertise
- 6+ years of experience in Customer Service or Technical Support
- Experience with Virtualization techn and Azure technologies
- Preferred Technical and Professional Experience
- Azure Virtualization desktop
Workplace Virtualization Services – Azure Virtual Desktop with FSLogix, Microsoft Entra ID, Azure Monitor and Windows 365
This role is performed by technical professionals who have expertise in designing, deploying, operating and supporting Azure Virtual Desktop environments and related Microsoft cloud services. The scope of this job role includes preparation for new or changed virtual desktop services, management of host pools, session hosts, images, user profiles, application delivery, monitoring, security controls, performance optimization and operational support. Individuals in this role apply their technical skills to maintain reliable, secure and scalable virtual desktop services, troubleshoot critical production issues and support client requirements within agreed service levels.
Mandatory Skill
Azure Platform
Desktop Virtualization
Security / Operations
Azure Virtual Machines
Azure Virtual Desktop Host Pools
Microsoft Entra ID / RBAC
Azure Storage / Azure Files
FSLogix Profile Containers
Azure Monitor / Log Analytics
Azure Networking / NSG
RemoteApp / Application Groups
Autoscale / Scaling Plans
Azure Image Gallery
Windows 11 Multi-session
Intune / Defender
Language Skills: English Language
Core Job Requirements:
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Extensive expertise in Azure Virtual Desktop administration, including host pools, workspaces, application groups and session hosts.
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Ability to troubleshoot, identify and resolve virtual desktop, profile, application, connectivity and performance issues.
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Working with service management requests, incidents and changes, responding and resolving within the required SLA.
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Interacting with clients to understand business requirements and support secure remote desktop and application delivery.
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Working knowledge of Azure infrastructure, Windows client/server operating systems, identity, networking, storage and application deployments.
Required (Primary) Skills
Azure Virtual Desktop Administration
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Hands-on experience in Azure Virtual Desktop administration, including pooled and personal host pools, session hosts, workspaces and application groups.
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Install, configure and maintain scalable and highly available Azure Virtual Desktop environments on Microsoft Azure.
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Create, update and maintain golden images using Azure Image Gallery, custom images and image management best practices.
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Deploy and manage session host virtual machines, host pool scaling plans, autoscale settings and Start VM on Connect.
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Configure and troubleshoot FSLogix profile containers using Azure Files or Azure NetApp Files storage options.
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Configure user assignments, RemoteApp publishing, desktop application groups and workspace access.
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Manage Microsoft Entra ID, Active Directory, RBAC, Conditional Access, MFA and identity-based access controls for AVD users.
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Configure Azure networking components including virtual networks, subnets, network security groups, routing and firewall rules.
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Monitor AVD health and performance using Azure Monitor, Log Analytics, diagnostic settings and native AVD insights.
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Troubleshoot user login failures, disconnected sessions, profile load issues, latency, application launch failures and session host availability issues.
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Perform daily administration, patching, image updates, host maintenance, security configuration and service improvements.
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Support Windows 10/11 Enterprise multi-session, Windows Server session hosts and Microsoft 365 Apps in virtual desktop environments.
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Participate in capacity planning, cost optimization, performance tuning, BCP/DR planning and operational readiness activities.
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Advanced troubleshooting skills and ability to resolve issues as per agreed SLA.
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Participate in after-hours on-call support rotation and collaborate with Microsoft support for critical production i