Associate Director, Change Management & Digital Workplace Communications

At Lilly, the work is demanding because patients are waiting. We unite caring with discovery to help make life better for people around the world, knowing that every decision, every detail, and every day matters. Headquartered in Indianapolis, Indiana, our over 50,000 employees around the globe take on complex challenges to discover and deliver life-changing medicines, strengthen how health is understood and managed, and support the communities we serve. This is hard, urgent, selfless work—but it’s work worth doing. If you’re driven by purpose and ready to bring your best to work that truly matters for patients, we invite you to join us.

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first.  We’re  looking for people who are determined to make life better for people around the world.

This is a rare seat at the table - shape a global employee intranet from the ground up. The Associate Director, Global Intranet Communications and Change leads the communications and change communications strategy for the transformation of Lilly’s global employee intranet, which serves more than 50,000 employees across 70 countries. This is a fixed duration, two-year assignment that begins as the platform vendor is selected and guides the program through platform design and build to a metrics-driven global launch.

This role  owns the  end-to-end communications approach for the program. It shapes the employee experience from the communications side of platform design, leads the change communications that build organizational readiness across leaders and stakeholders, drives adoption among the employees who will use the platform every day, and ensures a seamless launch measured against clear success metrics. Reporting to the Executive Director of Internal Communications, the Associate Director serves as the dedicated communications and change communications lead on the core program team, working at the intersection of communications, human resources, technology , and user experience, and collaborating closely across Lilly’s global communications teams to translate a complex technology transformation into a clear, motivating story for the enterprise.    A faster, better-connected global workforce means faster, clearer decisions in service of the patients Lilly's work ultimately reaches.

Key Objectives/Deliverables

Communications Strategy and Platform Design Partnership

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Own the overall communications strategy for the new global intranet, defining the narrative, audience approach, and channel plan from platform design through launch and into early operations.

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Serve as the communications and employee-experience voice in platform design and configuration, translating the program’s design principles into practical requirements and advocating for a global workforce before adoption barriers  emerge .

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Partner with the program manager, business owner, technology, user experience, and the selected vendor and implementation partner to align communications and change milestones with the technical delivery plan.

Change Management Communications

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Own the enterprise change communications strategy, developing the messages, campaigns, and content that prepare leaders, the 200-plus editor community, and employees for new ways of working, new governance, and a new platform, and keeping  the program sponsors  aligned through key decision points.

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Lead the change management program for the global communications team, guiding communicators through the new platform, editorial tools, workflows, and ways of working so the team is ready to  operate  confidently at launch and beyond.

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Partner with the program’s organizational change management resource to turn the change plan and readiness milestones into clear, well-timed communications for each audience, owning the communications discipline  that supports  the broader change management  approach .

User Adoption and Engagement

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Design and lead the adoption strategy for everyone who will use the intranet, from knowledge workers to frontline and deskless colleagues, with campaigns that drive sustained use of its news, search, personalization, and artificial intelligence capabilities .

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Establish refreshed editorial and publishing guidelines and a refined playbook, alongside plain-language  onboarding  and training, that set content editors and employees up to succeed in a new era of technology and ways of working, in partnership with the training lead.

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Build feedback loops that capture employee and editor signals before, during, and after launch to continuously improve adoption, accounting for accessibility, language, and local needs across Lilly’s global affiliates and multilingual translation model.

Launch Readiness and Measurement

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Own the communications and change dimensions of launch readiness, coordinating a seamless go-live so every audience knows what is changing  and how to be successful day one.

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Define and own the measurement framework, establishing baselines, metrics, and reporting cadences for awareness, adoption, engagement, and satisfaction, in partnership with technology , human resources analytics, and platform owners, and translate the data into clear insights for the program team and governance.

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Support a clean transition to the ongoing support model at the close of the assignment, handing off the measurement framework, adoption playbook, and editor engagement approach to Enterprise Communications and the business owner.

Basic Qualifications

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Bachelor’s degree in Communications , Public Relations, Marketing, Organizational Change, or  a related  field.

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7 years of experience in internal or employee communications, change management, or a combination of the two, including  demonstrated  experience leading communications or change for a large-scale technology, platform, or digital transformation.

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Qualified applicants must be authorized to work in the United States on a full-time basis. Lilly will not provide support for or sponsor work authorization or visas for this role, including but not limited to F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Other Qualifications

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Demonstrated experience leading change communications for enterprise programs, including familiarity with established change management frameworks and the ability to partner effectively with a dedicated change management function.

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Experience leading technology or platform adoption communications, including change management and employee-facing rollout programs at scale.

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Demonstrated ability to build and manage communications and adoption measurement frameworks, including familiarity with digital analytics platforms and employee listening tools.

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Experience partnering across communications, human resources, and information technology functions in a large, matrixed, global organization.

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Familiarity with intranet, employee experience, or enterprise content platforms, and with the realities of global rollouts across multiple languages and geographies.

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Familiarity with life sciences or pharmaceutical environments  strongly  preferred.

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This is a fixed - duration, two-year employee assignment ,  scoped through go-live and  an initial  post-launch stabilization period.

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Qualified candidates must be legally authorized to be employed in the United States. Lilly does not  anticipate  providing sponsorship for employment visa status (for example, H-1B or TN status) for this employment position.

Additional Skills/Preferences

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Change Communications Expertise:  Deep experience with the communica