Customer Care Consultant (German)
Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a Customer Care Consultant who speaks German in Bucharest , Romania . This role provides operational and customer support to business clients, drivers, fuel stations and partners across Europe, handling account, transaction and service-related enquiries through phone and email.
Position: Customer Care Consultant
Location: hybrid/remote possible after training period on-site Bucharest, Romania (performance dependant)
Employment type: Full-time
Remuneration: Base salary + bonuses
DUTIES AND RESPONSIBILITIES:
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Handle inbound customer requests via phone and email
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Support clients with account-related enquiries, transactions, balances and service usage
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Investigate and resolve operational and customer-related issues
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Provide accurate information and appropriate solutions within agreed service standards
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Maintain accurate customer and case documentation in internal systems
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Work with multiple internal systems and tools to manage customer requests
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Collaborate with internal departments to support effective resolution of complex cases
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Ensure professional and customer-focused communication throughout each interaction
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Work in line with SLA, quality and operational requirements.
REQUIREMENTS
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German language proficiency at C1/C2 level + English C1 level
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Previous customer service experience is preferred
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Strong verbal and written communication skills
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Good problem-solving and analytical abilities
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Comfortable working with multiple systems and tools
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Strong organisational skills and attention to detail
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CRM experience is considered an advantage
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Ability to work effectively in a dynamic international environment
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Legal right to work in Romania
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Preferably based in Bucharest or willing to relocate.
OFFER
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Excellent remuneration package based on experience, skills and performance
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Guidance and tools to reach your full potential
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Relocation support for international candidates (coming outside of Romania)
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Sign-on bonus for new joiners
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Rewarding performance bonus structure
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Meal allowance
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Medical Subscription
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Wellbeing programs
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And many others!