Support Engineer

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Responsible for Equipment* data related activities and related global support for C4C

• its a digital twin of a physical product which carries the entire Product life cycle and can be tracked in C4C.an Equipment is also called as Registered Products in C4C.

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Support necessary tasks related to data management of KSB and Non-KSB Equipments (i.e. Products)

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Support tasks related to preparation of site database and related web portal tasks

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Interact with key users within KSB group globally, to ensure completeness and correctness of given task in time and support activities

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Support global rollouts for implementations of various projects

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Detailed Documentation of each activity and update the SharePoint and portal for communications to the users.

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User trainings

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Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers.

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Support data migrations as a part of any new C4C or SAP implementations which will have effect on the existing product data in C4C.

Functional / Technical Competencies

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Preferred- Good knowledge of KSB global products and main part types.

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Required- Exposure to SAP SD module, MM module & C4C (CRM tool- Cloud for customer)

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Expertise in MS – Excel/ Macros

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Bare minimum exposure to After Market business process

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Data Analysis, tools and procedures

Behavioral Competencies

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Collaboration & Teamwork

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Customer oriented (Internal Sales and Service personnel)

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Highly effective English Communication and time management skills

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Customer centric and target-oriented approach (Business oriented thinking that can be implemented into systems)

Qualification and experience

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Graduate in Mechanical Engineering (preferred) or core engineering stream.

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Or Bachelors in Computers with business domain knowledge

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5-6 years of Experience (with exposure to Data related tasks)

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Pump or allied industry