Manager - Facilities Maintenance and Operations - ONSITE

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements:

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Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

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Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

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Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

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Onsite: daily onsite requirement based on the essential functions of the job

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Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

PURPOSE OF THE JOB

Maintain and optimize all main campus office buildings by leading maintenance and engineering staff, managing maintenance and repair projects, administering facility service and building-system vendors, and defining and executing a prioritized deferred maintenance roadmap. Support employees by ensuring their work environment is safe, well maintained, and positive.

REQUIRED QUALIFICATIONS

Required Work Experience

• 3 years of management or supervisory experience

• 3 years of project management experience

• 5 years of experience in facilities management, construction, asset management, or a related position

Required Education

• Associate degree or higher

Required Licenses

• Valid Arizona driver license with an acceptable driving record

Required Certifications

• None

PREFERRED QUALIFICATIONS

Preferred Work Experience

• 5 years of management experience

• 8 years of experience in facilities management, maintenance, and building systems

• Experience operating a multi-building corporate office campus, including rooftop HVAC, central plant, electrical, and plumbing systems

• Experience planning and executing major building-system replacement programs and multi-year deferred maintenance backlogs

• Experience managing a portfolio of facility service vendors and the associated operating budget

Preferred Education

• Bachelor’s degree in business administration, engineering, construction management, or a related field

Preferred Licenses

• None

Preferred Certifications

• IFMA Facilities Management Professional, FMP

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

CAMPUS OPERATIONS AND MAINTENANCE

• Manage all facets of main campus facilities operations and maintenance, including site, electrical, plumbing, HVAC, building envelope, roofing, irrigation, and interior finishes.

• Oversee on-demand and preventive maintenance service requests through the department’s work order and computerized maintenance management system, including response time, dispatching, on-time completion, closeout, and quality of work.

• Direct the daily workload and dispatch of maintenance and engineering staff and maintenance contractors across all main campus buildings.

• Oversee the operation of building automation and building management systems that control HVAC and lighting, including sequencing, setpoint standards, and alarm response.

• Maintain and install kitchen, cafeteria, and breakroom equipment, including refrigeration, walk-in units, ice machines, dish and warming equipment, exhaust hoods and hood suppression systems, and grease traps. Workplace Development manages the dining services program and vendor relationship.

• Oversee utility account operations, meter readings, and consumption tracking for water, gas, electricity, and solar generation. Report consumption trends to support operating and capital planning.

• Serve as the facilities point of contact for building occupants, administrative staff, and key building personnel to ensure issues are managed promptly and effectively.

• Deliver and document safety training for facilities and support services staff.

• Maintain contractor safety compliance on campus.

• Serve as the facilities point of contact for building incidents and service disruptions, escalating significant events to the Director.

TECHNOLOGY SPACE ENVIRONMENTAL SUPPORT

• Maintain the environmental and power infrastructure serving campus main distribution frame, intermediate distribution frame, and telecommunications rooms. This responsibility is limited to the facility infrastructure supporting these spaces. Information Technology owns the equipment housed within them.

• Support uninterruptible power supply and power distribution unit infrastructure, including preventive maintenance, battery monitoring, replacement planning, load and capacity tracking, and coordination of vendor testing.

• Maintain leak-detection systems serving technology spaces, including sensor testing, alarm verification and response, and coordination of remediation for water intrusion events.

• Monitor temperature, humidity, and alarm conditions in technology spaces through the building automation system.

• Respond to environmental alarms affecting technology spaces.

• Coordinate with Information Technology on planned maintenance windows, cooling and power capacity for equipment additions, and after-hours environmental incident response.

DEFERRED MAINTENANCE AND CAPITAL PLANNING

• Own the main campus deferred maintenance backlog.

• Identify, document, and maintain a complete inventory of deferred work, including condition, risk, and cost estimates.

• Prioritize the backlog using consistent criteria, including life-safety and code exposure, business disruption risk, asset condition, remaining useful life, operating cost impact, and remaining occupancy horizon.

• Define and maintain a multi-year deferred maintenance and building-system replacement roadmap.

• Sequence work based on annual operating and capital funding and campus occupancy decisions.

• Develop and present funding recommendations, cost-benefit analyses, and risk-of-deferral positions for capital expenditure improvements to the facilities.

• Plan and manage major building-system replacement programs, including packaged rooftop and split HVAC units, cooling towers, boilers, electrical distribution, and roofing.

• Report roadmap progress, completions, additions, and remaining backlog value on a scheduled basis.

INSPECTIONS, CODE, AND COMPLIANCE

• Conduct walkthroughs of all campus buildings and grounds to identify housekeeping, safety, appearance, and service issues.

• Create and route corrective work orders based on walkthrough findings.

• Conduct summary-level building inspections covering shared areas, restrooms, mechanical spaces, exterior areas, parking areas, and vendor service quality.

• Conduct detailed quarterly building inspections covering building-system conditions, life-safety equipment, water systems, code and permit status, and deferred maintenance findings.

• Document inspection results and incorporate relevant findings into the deferred maintenance backlog.

• Coordinate zoning and building-code compliance with city, county, and state agencies, including permits, inspections, and occupancy requirements.

• Manage the regulatory and preventive