FIT Representative - Part Time
Description
Job Description
FIT Representative Part Time
Salary: $ 23,004.80 /year
This is a part time position 20 hours/week
Hours are Monday - Friday, 10am - 2pm
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Do you have a passion for making a difference in someone’s life? Are you looking for an opportunity to use your skills, experience and empathetic nature to work for a progressive, forward-thinking and family-owned company where creativity is encouraged? Are you goal driven? Then this position is for you! We are seeking a dynamic and team-oriented individual to join our spirited team.
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Scope of Position: Determine participant eligibility and facilitate enrollment into WIOA ADW, Youth, WP, WT, SNAP E&T, and Reemployment Assistance programs. Provide excellent customer service and promote all Career Center services.
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Essential Functions
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Promote all programs and services available to customers/job seekers
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Determine program eligibility and accurately complete required documentation for enrollment
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Coordinate overall online and in-person intake, assessment, and orientation process
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Ensure applicant understands the parameters that specific program offers
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Demonstrate, maintain, and communicate programmatic policies and procedures
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Provide referrals as needed to local partnering agencies through partner referral portal
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Address all customer identified needs and barriers with appropriate resolution plans and expected outcome achievement dates in customers’ plans
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Coordinate customer participation in program specific activities
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Provide overview of available job search resources, workshops, and orientations
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Responsible for facilitating one-on-one appointments for resume support as needed
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Provide clear guidance and expectations of customer program participation
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Input data collection and update all progress in program designated data tracking systems
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Maintain organized database of customers and keep detailed documentation of all contacts
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Serve as an initial point of contact for walk-in customers
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Conduct orientation and various workshops for new and existing customers, as needed
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Maintain and submit program required reports as assigned for designated programs
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Share information with appropriate staff and/or funding agencies
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Ensure that positive outcomes and goals are met as required by contractor
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Work with the team on implementing processes that increase positive customer engagement
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Support CSCR satellite locations, as needed
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Represent EDSI and CSCR at events such as job fairs, info sessions, and partner trainings
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Other opportunities as available
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Education and Experience Requirements
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Experience in recruitment, customer service, and/or placement services
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Bachelor's degree is preferred, or an acceptable combination of education and experience
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Excellent communication, analytical and interpersonal skills
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Bilingual (Spanish) preferred
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Proficient in Microsoft applications
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Comfortable presenting information and educating small groups
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Ability to provide optimal customer service and advocacy using a customer-centered approach
Bring your expertise to EDSI and live our values every day: Show Up, Smile and Support!
EDSI is a progressive, forward-thinking, family-owned company that is Certified Evergreen.
EDSI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.